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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called the association again and requested if he could handle the paperwork via mail because I have trouble with my hearing. He was harsh and told me to stop playing games when I tried to explain that I don't have access to email. I felt harassed and terrified since he was so harsh , rude , unprofessional.Business response
06/07/2023
To Whom It May Concern: Thank you for bringing this matter to my attention. I would like to apologize to Ms. ****** if a representative from the outsource agency treated her in an unprofessional manner. We have recalled the account from them and placed with *** ******* ****** **** They have confirmed that they are mailing documentation today, and that the account will be placed into an inactive status while she is given time to review. Contact information for *** ******* ****** *** will be included in the documentation package. Once again, I appreciate you bringing this matter to my attention. Should you have any questions or concerns, please feel free to reach me directly at *************Very truly yours, Sean W**** Managing Member
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.