Complaintsforangelmania.net

• Initial Complaint

  01/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On October 11, 2022, I received a shipment which was to contain 40 live Angel Fish. 5 fish were dead on arrival and I reported this. The business owner, Lee G***** said that he shipped 45 fish in case any died, so I still received 40 fish. I followed exact instructions for acclimating fish, and I am very experienced with fish, having raised and bred fish for over 40 years. The fish continued to die at a rate of 1 or 2 per day, until I eventually ended up with only 10 live fish. I was feeding them a sample of food that G***** Lee provided. I had purchased a different food from him, but decided to use the provided sample first. Once I ran out of the sample food, I noticed that I was not losing any more fish. I emailed G***** Lee about this, suggesting that the reason they were dying may have been the food. I previously thought that he had just sent me sickly fish, and could not figure it out, since my water parameters were perfect. G***** Lee did not respond further and offered no compensation. I said a refund of $112.68 would be fair, out of the $168 I originally paid for the fish. I just wanted to pay for the food, the remaining 10 fish, and a portion of the shipping. My last email to G***** Lee was Dec 27, 2022 and I received no response. My credit card company did not help me with my request for a refund.

  Business response

  01/15/2023

  Customer haws been refunded, although we guarantee live ARRIVAL only, and clearly state that once our fish are in the care of a customer, we can't be responsible for their care.

  Business response

  01/25/2023

  Refund rejected as out of date. Credit can be issued to customer's store merchandise acct.

  Customer response

  01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I am a merchant, and my card processor  (******) allows refunds up to 180 days after the transaction.  I paid on your site with my credit card through ******, so it should allow you to still issue a refund.  If you are having trouble with that, you may send the money to my ****** account, which is [email protected].  I also have a ***** account at ###-###-####.
  
  
  Regards,
  
  **** *****
  
  
  
  
  

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Subject: cancelacion de orden Order or Invoice Number: *****  Your message to us: Greetings My customer # is **** on JANUARY 4, I PLACED AN ORDER # ***** IT WAS CANCELED ON JANUARY 5, 2022. AUTOMATICALLY SINCE YOU DO NOT SHIP TO PUERTO RICO. I GOT AN EMAIL IN WHICH IT INDICATED THE RETURN OF THE MONEY TO MY ACCOUNT AND IT WOULD BE REFLECTED FROM 5 TO 10 DAYS. I HAVE BEEN WAITING AND I DON'T KNOW THE STATUS OF THE RETURN OF MY MONEY. I HOPE SOON INDICATE WHAT I REQUESTED. THANK YOU. Your first name: ******  Your last name: ******  I am not a BOT.: Yes Your email address: ********************** / Customer number: **** *** ****** ******_net_blue_small

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩