Business ProfileforKlaus Roofing Systems of WNY

Received a new roof, gutters, and the skylight removed (to fix a leak) from Klaus in the summer of 2021. I made contact in February of 2022 for an ice dam issue with ice and water that may or may not have gone in the house at that time.. February 2023 winter, I saw water coming in from another spot in the gutters that was going into the house. Made a call. Only got a call from sales in March, nothing from the supervisor. Reached out in April, same issue. Supervisor came out in May, only looked at the roof and not the gutters. Mentioned to do a tear off. May, same issue again. No call. June comes around I ask again, nothing. August, still nothing. It's now September. 3 months later I start reaching out weekly and then daily. A new guy shows up mentioning he's going to get the gutters changed out. I don't hear anything. When I do hear something, they are hours late to my house. I was in the hospital with my wife for surgery. Came back home to my house being ripped apart on the roof. The skylight that was covered is wide open, bugs flying everywhere. My ceiling is slowly tearing apart with every hammer. Wooden boards with nails and pieces of drywall all over the table and floor of the living room. No good explanation. The light on my garage was knocked off. Roof gets done, they leave with no words. Have supervisor come back out to look at the damage of ceiling. He came late. This issue isn't getting resolved fast enough before winter.