ComplaintsforKwick Kargo

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Could you provide me with assistance in contacting Kwick Kargo? They have been an absolute nightmare since the very beginning. This is not actually a shipping company, I don't believe this individual owns a single truck. My shipment was sitting in ****** for months because the 3rd party that *** with Kwick Kargo hired to deliver my goods did not service my address. *** then hired out a fourth company that serviced my address who wasn't able to complete the job because they didn't have a truck that was large enough. After waiting months and hearing one excuse after another I hired a hot shot and took the day off of work to personally pick my shipment up from ******, an hour and a half one way from my home. Now on top of the ***** hundred dollars that I paid Kwick Kargo for an incomplete job I was a days pay and and additional 700 dollars out of pocket to complete a job that I had already paid Kwick Kargo 3 times what was originally quoted. Upon arrival and the loading dock the shipment was badly damaged. I received two quotes from companies to repair the glass and thin gauge stainless steel that will cost me over 9 thousand dollars. The fact that Kwick Kargo hired AFB as a third party because my shipment was only covered up to half of the cost of my damages. Luckily AFB being a legitimate company paid me what they were responsible for. *** on the other hand will not answer my calls or respond to my texts. I have had no luck getting in touch with *** at Kwick Kargo in order for them to cover their half of the damages. I have tried emailing, calling and texting countless times. I would like Kwick Kargo to pay for their half of the damages, since they're the reason my shipment wasn't fully insured. I have attached quotes for repairs and the paid invoice of over 6 grand for a job that wasn't even completed. The invoice has been paid in full.

  Business response

  04/13/2023

  Dear Sir/*****,

  I dont think you are stating the correct facts here. The Fact is Your shipment came from ***** as an Import Shipment to *************. Your Paid ** for Custom Clearance, Duties and Taxes and for Transportation to you place for delivery in that USD ******* which you are mentioning. The cost was off complete shipment not just delivery. Furthermore, we Hired ABF and the got the shipment damaged, they have Paid you for the part, but they still have not paid us for the requested amount which we have submitted of 700 which basically has to be refunded to you. We are trying our best to get that recovered from them and refund you that amount for the out-of-pocket expense which paid by you. 

  We are aware of the fact that money belongs to you, and you should be refunded for that, but for that we have not received any email. *** is currently on vacation and not able to answer his telephone or text. If you would have emailed us, we would have updated you on the status off your refund. Rest assured, you will be refunded by end of the month as we have reached out to Accounts Payable team of the Carrier, and they will be refunding us, and we will be refunding you for the same. 

   

  Kind Regards,

  *********;

   

  Customer response

  04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As far as the quote and actual cost I accept your response. However, in regards to my damaged shipment and payment for the last leg out of pocket I do not accept your response. I hired your company to do a job. If you take a look at the attached quotes it will cost me $9,972.96 to repair my damaged goods. AFB paid their portion of the damages of ********. Leaving Kwick Kargo with a payment of ******** to repair the damaged goods and an additional 700 for the out of pocket hot shot to finish a job I had already paid Kwick Kargo to complete. AFB paid their part of the damages one day after the case had been settled. Why does Kwick Kargo feel that it's acceptable to make their clients wait till they're reimbursed before paying out damages they're liable for?  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Business response

  04/18/2023

  Dear Sir, 

  Upon assessment of your submitted claim and shipment, the Carrier compensated you for the damages incurred. You may be wondering why you received reimbursement from ABF Freight despite having paid Kwick Kargo. As a Certified Broker, our role is to engage the services of Carriers to fulfill our clients' requirements. In the event that the Carrier is unable to complete the job and a claim is made, then they assess and reimburse the claim as necessary directly to the consignee based on the Pricing Structure of the shipment.

  In your case, we had engaged ABF Freight with Dynamic Pricing, which provides a higher tier of pricing that covers claims for damaged shipments up to $1.5 per pound. Therefore, when your shipment was damaged, you received reimbursement because of the Dynamic Pricing tier. Without this, your claim would not have been settled directly by the Carrier.

  
  Regarding the $700, it's not a claim but an additional expense incurred when picking up the freight from the Terminal. We submitted your invoice for this service, and it's not a normal practice to treat it as a claim. However, once the Carrier pays us for this expense, we'll reimburse you since they didn't want to engage with you directly. That's why we're facilitating the reimbursement process.

   

  Regards, 

   

  ****
  

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My shipment was only partially insured because AFB was hired as a third party, by ***** Kargo. I hired Kwick Kargo, to do a job and now Im left with damages in excess of nine thousand dollars on goods that are only partially insured because Kwick Kargo decided to hire a third party to do a job I hired them to do. Kwick Kargo needs to reimburse me for the remaining balance on the damages incurred on my goods. It is in no way my fault as the client that Kwick Kargo left my goods partially insured but hiring a third party to complete their job. This is terrible business, hard to believe Im having this conversation.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

• Initial Complaint

  08/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  In March 2022, I utilized Shiply *** ******* Services to find a transporter to provide a shipping service. I received offers from various servicers via Shiply and I selected Kwick Kargo (KK). As a result, I entered into an agreement with KK in April 2022. The agreement for service entailed the pick up at my ******** ** residence of a cardboard moving box 18x18x24 containing individually bubble wrapped framed pictures weighting 24 lbs. in total, which would be transported to ****** and delivered to a residence located at ***********************************************************************. Payment for the service, $469.15 per invoice INV-*****, was paid in full by April 8, 2022. However, KK has failed to fulfill the agreement to pick up and transport the box as of today. I have sent a number of email communications to KK to find out when it intends to provide the transport of the box, but KK either indicates it is working on the matter, or KK does not respond as is the case in my recent inquires to find out the status. It is now nearly four months since payment was made, but no service provided.Communication has been with ******************* and ***************************** of KK.

  Business response

  08/17/2022

  Dear Sir, 

   

  We have been working on this. Due to supply chain issues the carrier we are working with was halting the services everything now and then to clear up their backlogs. We completely understand this has taken a lot of time, but services in current conditions are the same for everyone. We have requested and pushed again last week for the space again and are hopeful that this job would be completed before month ends. 

   

  Rest assured, we are working on this issue and are complete aware about this shipment delay. We apologies to the customer on this delay but can't control these situations in today's times as supply chain is completely disrupted. 

   

  Thanks & **************************************************************** Services Rep

  Customer response

  08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as amemded by my following condition.

  The responder stated, among other things, ".... and are hopeful this job would be completed before month ends.". i interpret this to mean that the box will be transported and delivered to the specified destination per the Kwick Kargo agreement by the end of August 2022. If this condition is not met, then I want a full refund of $469.15. 

  
  Sincerely,
  
  ***************************************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩