Customer ReviewsforKwick Kargo

2 stars because the shipment actually got there in one piece. Communications is lacking as they never answer their phones nor call back, Shipment was delayed by the final trucking company because they were waiting for KK to forward payment although KK denies this, Started out OK just took a long time...

Dear ***, as stated by customer services, this was not the case. Once again, we are sorry for the delay and the inconvenience caused to you, but the reason which you are getting in absolutely not true, or else your shipment would not have been delivered.

This has been the worst shipping experience of my life quick cargo never paid their part of the bill I had to double pay in order to get my things so if you want to call this a shipment delivered successfully you're incorrect. Every part of this experience was handled poorly the least professional outfit I've ever seen in my life. I will be looking for every place I can leave a review to tell people that they should never use this company. I will be seeking legal action towards this company to recoup my losses. Any advice or assistance that the better Business bureau can give me would be much appreciated.

Dear Sir, I hope this message finds you well. I want to respectfully address the concerns raised regarding the payment for the shipment. It's important for me to convey that we have indeed settled the payment, and I understand that there may be different perspectives to consider in this matter. Just as it requires two hands to clap, it's crucial for both parties to fully understand the situation. We made every effort to fulfill our responsibility by paying the carrier before delivery. However, we've encountered similar challenges in the past where the carrier's accounts department misunderstood the information provided, leading to payments being mistakenly allocated to different accounts. Unfortunately, a similar issue has arisen in your case. Please know that we are actively working to address this issue and have taken steps to ensure a prompt adjustment and refund directly to you. All financial transactions have been reconciled at every level. I sincerely apologize for any inconvenience this may have caused. It's important for me to convey that we do not take this matter lightly, and we are committed to resolving your concerns as quickly as possible. Thank you for your understanding and patience in this matter. Warm regards,

The *** and shipping labels had the wrong pickup address on them--they listed the correct city and zip code, but the street name listed that of the destination address, which is not what I had signed in forms I filled out. I emailed Kwick Kargo at 7:00am on the morning of my scheduled pickup day and called as soon as their customer service line opened to correct the pickup street name. ******* confirmed that I had received the the PDFs with the corrected information. For some reason, this was never sent to the actual shipping company, Roadrunner. So I sat around for 7 hours until I called Roadrunner directly, and they told me they had rejected the address that was sent to them because it did not exist and never bothered to contact Kwick Kargo or me to get the actual address. Roadrunner did not pick up that day because of this, and I was unable to be there for the pickup the following day as I had flown to ******* specifically to be there for it. The following day, my colleague had to wait until 5:30pm on Friday night for Roadrunner to show up when the pickup window was between 3:00pm and 5:00pm. She called them at 5:00pm to ask where the driver was, and dispatch said he was lost!Ultimately, I do not know whether the issue is Kwick Kargo or Roadrunner, regardless, I would choose a different company for future shipments.

Dear *****,After conducting a thorough investigation into your case, we discovered that Carrier Roadrunner encountered difficulties reaching your location for the pickup on time despite the correct address was updated to them. We sincerely apologize for any inconvenience this may have caused you during this process and assure you that we are actively working to prevent such occurrences in future orders.We apologize once again for the delays you experienced in this matter.Sincerely

Told them I was residential and the gave my delivery to a freight company that did not fever residential and had to pick up my pallet from trucking warehouse

Dear ****,I hope this message finds you in good health. According to information from the delivery terminal, it has come to our attention that the space constraints at your delivery location made it challenging for a truck to enter and exit, creating difficulties in completing the delivery. Had we been aware of the need for a smaller vehicle in your residential area, our Sales Team could have adjusted our strategy promptly.We understand the challenges of providing precise details during the quoting process. While expressing dissatisfaction through negative reviews is a common recourse, we would have greatly appreciated the same openness in sharing specific information during the initial stage. Do you agree?Your business is of utmost importance to us, and we ******* as an opportunity for continuous improvement. If there's anything else you'd like to share or discuss, please feel free to reach out. Our primary goal is to ensure that your experience with us remains positive and seamless.Thank you for your ********************* Thanksgiving!Best Regards,

Company is a ripoff. Theyll upcharge you at every turn and customer service is horrible. They are just a broker. Your shipment will go to another larger carrier like roadrunner. Just go directly to the carrier, youll save hundreds.

Your conduct is absolutely UNETHICAL! You intentionally deceived our team by initially claiming it was a B2B load and stating that no assistance was required. Then, you abruptly changed your stance and insisted that we ship to a residential location with a lift, and we bore the additional costs. And now, you have the audacity to criticize us with a thumbs-down!Be aware that we are fully prepared to pursue legal actions against you for defamation. Your unjust actions will not go unchallenged.