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Find a Location

Westbury Toyota Scion has 1 locations, listed below.

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    Business ProfileforWestbury Toyota Scion

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business is a new and used car dealer.

    Business Details

    Location of This Business
    1121 Old Country Road, Westbury, NY 11590-5600
    BBB File Opened:
    2/1/2017
    Years in Business:
    13
    Business Started:
    8/11/2011
    Business Incorporated:
    8/11/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Additional Contact Information

    Fax Numbers

    • (516) 333-0849
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my car on Oct 2nd for a couple of things 1. Tire Pressure Malfunction Light 2. Rumbling sound while driiving 3. Oil change since maintenance needed soon was on.First of all, the maintenance was done. However upon picking up the car, the maintenance sign came up. The sign was not reset. Took someone to come out to reset, and said it is so normal and technicians miss it time to time.Then reaching home, it came back on again, and I called the ******* again and asked to get a call back. Even asked to have supervisor call. Was told she was on a call and will call back as soon as call is over. No response at all after having waited few days. This is absolutely unacceptable to have no response in.a ******* business.So I left a ****** review and got a response the same day Oct 8th, who said he would come back. (snapshot of ****** review attached).No response for a few days to my utter dismay. Then I had to reach out again and I was told the dealership was going to send a technician to come on Wed at 9am. I waited and waited. No one showed up. I called again on Thurs to ask for the same and an appointment was again set for Tues Oct 17th at 9 am. Again no one showed. This is extremely unacceptable customer ******* especially given the ********************** brand which *********** for customers is the highest priority. Shameful really as their seems to be no accountability. I was told manager went on vacation. What about deligating it to someone. You cannot simply drop the ball especially it is related to cars and any issue can be a safety hazard. After 4th call and waiting for a response, I get a call from the manager on Wed Oct 18th. ***** mentiononed he will get back after collating information of what happened and why they didn't fulfill the scheduled appointments. Oct 21st and no response. It is almost 20 days that I got the *******d. This is extremely shameful of the dealership and their management for this unacceptable treatment. They should stop lying about care
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    salvatore p

    1 star

    01/15/2024

    In may of 2023 i turned in my leased Toyota RAV 4 Too get a another lease on the exact same car rav4 I was definitely ripped off @ ****** per month for a ****** car with excellent credit. and mind you this was fourth Toyota RAV 4 with this company are you kidding me

    Westbury Toyota Scion Response

    03/07/2024

    We spoke with ************************ and went over the lease and vehicle price with him including the differences in options of the new vehicle he leased compared to the one he turned in.

    Local BBB

    BBB Serving Metropolitan New York

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