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          Find a Location

          Wellsville Carpet Town Inc has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Wellsville Carpet Town Inc

              1429 Olean Portville Road Westons Mills, NY 14788

            • Wellsville Carpet Town Inc

              575 Alberta Dr Amherst, NY 14226-1139

            • Wellsville Carpet Town Inc

              901 Lackawanna Ave Horseheads, NY 14845-2218

            • Wellsville Carpet Town Inc

              650 Hylan Dr Rochester, NY 14623-4253

            • Ashley Furniture HomeStore

              7840 Plaza Blvd. Mentor, OH 44060

            Business ProfileWellsville Carpet Town Inc

            Furniture Stores
            Multi Location Business

            Contact Information

            1429 Olean Portville Road

            Westons Mills, NY 14788

            Visit Website
            (716) 373-3300

            Customer Reviews

            1.17/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            107 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers home furnishings.

            Business Details

            This is a multi-location business.

            Find a Location

            Wellsville Carpet Town Inc has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Wellsville Carpet Town Inc

                1429 Olean Portville Road Westons Mills, NY 14788

              • Wellsville Carpet Town Inc

                575 Alberta Dr Amherst, NY 14226-1139

              • Wellsville Carpet Town Inc

                901 Lackawanna Ave Horseheads, NY 14845-2218

              • Wellsville Carpet Town Inc

                650 Hylan Dr Rochester, NY 14623-4253

              • Ashley Furniture HomeStore

                7840 Plaza Blvd. Mentor, OH 44060

              Location of This Business
              1429 Olean Portville Road, Westons Mills, NY 14788
              BBB File Opened:
              2/24/1994
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              6/28/1971
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ashley Furniture Home Store
              • Carpet Town Carpet One Floor & Home
              • Ashley Furniture Outlet
              • Ashley Furniture Home Store Distribution Center
              • WCT Inc.
              Business Management
              • Mr. Timothy Quinn, President
              • Ms. Kathy Smith, Managing Partner
              • Mr. Thomas E. Kane, CEO
              • Mr. Joseph Yorke, Westons Mills and Amherst General Sales Manager
              • Mr. Anthony Owens, Greece General Sales Manager
              • Mr. John Kopera, Johnstown General Sales Manager
              • Ms. Trish Modic, Altoona General Sales Manager
              • Ms. Paula Duncan, Brooklyn General Sales Manager
              • Mr. Gregory Losey, Batavia Call Parkway Facility Manager
              • Mr. Mike Melaro, Director of Branding Messaging
              • Ms. Kate Wolcott, Creative Services Manager
              • Ms. Bonnie Hoag, Customer Relations Manager
              Contact Information

              Principal

              • Ms. Kathy Smith, Managing Partner
              • Mr. Thomas E. Kane, CEO

              Customer Contact

              • Ms. Bonnie Hoag, Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (716) 373-1824
                Primary Fax
              • (716) 961-2309
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              107 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We purchased a queen sleep sofa model: ******* on 7/11/22. Order # ******** and bought the 5 year extra protection plan. The couch was received at our house on 8/18/22. We have used the sleeper sofa maybe 4 times and have sat on it around 15-20 times. It is in my husband's office and and is barely used, only for when we have guests spend the night. On 4/4/24, we noticed the middle cushion was indented and felt around it. The stuffing was falling out on the floor! We called Ashley and they gave us the number for **************** who couldn't speak very good English and only said they would send a text to file a claim. You could not speak to anybody about the issue. The claim was denied so we called the local Ashley store and spoke with Jessica who would forward the issue to corporate and somebody would call us back within 24 hrs. We received that call from Amanda who stated because the 1 year manufacturers warranty was up, there was nothing they could do and they couldn't override the ***** warranty. She offered to send the parts and have a tech come out to install them at our cost ($75/hr). We were never told the warranty was limited and only covered certain items or we wouldn't have bought the couch or the extended warranty.
              Read More
              Read 106 More Complaints

              Customer Reviews

              23 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Thomas M

              04/18/2024

              Submitted a claim to Ashley Furniture on their Party Time Recliner that is recalled due to a fire hazard. Claim #********. The claim has been under review for over 4 months now. After 2 1/2 months I called again and they escalated it. Now its another month and nobody has contacted me, so they are reviewing it again. Early on they told me my local Ashley Furniture would be able to have a repair person come to fix the issue. Local Ashley Furniture says its not their responsibility since its through national Ashley Furniture. Would not recommend buying anything from a company that puts out couches with fire hazards and then cant pushes you around when you try to follow up on their recall.
              Read 22 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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