ComplaintsforBoulevard Van City, LLC
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Complaint Details
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Initial Complaint
06/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
3/12/20 ********* **** Stairlift installed. Does not work anymore. Van City says the they no longer have a maintanance unit.Business response
06/10/2024
We advised the customer that we no longer install or service stairlifts as we do not have a certified technician on staff. We stopped selling and installing stairlifts back in the middle of 2020, however we continued to offer service of stairlifts thru 2022. This customers base warranty expired in April of 2023.We supplied the customer with names of several other companies that could possibly assist her with the issue as we have done with other customers.The telephone number provided on the dispute had too many numbers and we tried several variations of the number and could not contact her.We are confused as to why she is saying the disputed amount is $1,447.50, this unit is over 4 years old; base warranty has expired and there are no monies due to the customer.Regards,Debbie K******Business Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.