ComplaintsforStatic Salon

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 3, 2021, I had a keratin express treatment scheduled at Static Salon, which was advertised, and has always been, $150. I went to Static Salon because I was happy with the prior keratin treatments I received. As will be shown in the attached documentation, I was provided inadequate service and charged twice as much. I was not given an appropriate remedy and in fact told to never return to salon. My schedule was busy given my tending to my mother, who was in the hospital and actually passed away on October 14. I was concerned going to the same provider would not yield beneficial results. Ultimately, the salon owner told me to never return to the salon and did not refund me.Given the services and tips I paid and the damages incurred (going to another salon and the hassle of dealing with this matter), I seek $500 from Static Salon.

  Business response

  12/14/2021

  Hello.

  As the documentation provided by ******** herself will show she was offered numerous solutions, none of which worked for her. To be clear we, at Static, never begin a service without our clients knowing the price in advance. ******** agreed to change her *********************** priced at $150 to a ******************** priced at $300. She knew her service was upgraded so to seem surprised by the price makes no sense. The service provider has been a stylist for over 20yrs and  very experienced at the service provided. ******** was even given a complimentary $115 haircut, which she also mentions in her correspondence "**** did trim my hair complimentary and trim does look good". In the email she provided I apologized for her unhappiness and made it clear that the service provider is the only one who can evaluate the service which is why she needed to see ****. Neither of the days I offered ******** worked for her which I feel is not the salons fault.

  When requesting her money back ******** states "no accommodations are being provided to me". But as you can see in our emails she certainly was offered options she just could not take them. I was sensitive to her dealing with her mother illness and was making accommodations for her on days that were actually fully booked. 

  As to her point that she was asked to not return to the salon. After numerous emails (provided by ********) it is clear I was trying to accommodate her. It was only after her last email which she included two paragraphs schooling me on customer service and then adding "I'm trying to resolve this. I didn't go on social media and announce to the world this issue, I didn't ask for an investigation into false advertising, or anything else uncivil like that" is when it was clear she passively threatening the salon and for that reason I asked she not return. 

  I'd also like to note that in ********** original email she was requesting a refund before ever hearing my response to her issues. I've been in business of over 20 yrs with an impeccable reputation and numerous awards and accolades. I am not saying that to brag but to give context to our level of success and talent. I feel ******** wanted her money back regardless and that is why none of my options for remedying the situation worked for her. We have never in 20 years had to refund a clients for a Keratin Treatment not working, thats how good we are at this service in-particular. But we have at times had clients who may not been happy with a service and we make sure to make it better. 

  In conclusion, I hope that after reading ******** and my correspondence it will clear to you that she was offered solutions and in the end passively threatened us as to why I asked her not to return.

   

  Thank you for time and understanding.

   

  Sincerely,

  ***************************

  Customer response

  12/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I was not advised that I would be charged a higher amount for a service that was not even of quality. I have not incurred such a poor treatment from a salon. Not only did the days offered to see me were not in my schedule to my need to return to see my mother in the hospital, but they were nearly a week away. I was not even advised what this hairstylist would do and given that I was already charged more than what I should have, presumably the salon was just going to again tell me I owed them more money. At a time when a customer's mother was about to die and ultimately did die and on top of that was provided dissatisfactory salon service, the salon could have remedied the matter by seeing me sooner and/or refunding me, instead neither of which was done. Never have I encountered such rudeness from any place of business let alone such poor service and exploitation by charging me more money. The salon's practice of false advertising should cease and I should be remedied with a refund for the charges, the tips I paid, and my time. Static Salon has violated ** General Business Law by unlawful advertising. I relied on the salon's advertising and my past positive experience with them and instead suffered poor service and being charged twice as much. It is shocking the salon continues to treat me so rudely. I have attempted to resolve this and I do not want to have to seek judicial remedy, which would cost not only me more time but the salon not to mention thousands of dollars in awarding damages. 

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

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