Business ProfileforPrisco Appliance & Electronics

Purchased a matching set of ************** from Prisco Appliance on July 17, 2023. Original Whirlpool washer& dryer set, the dryer was damaged. Salesman ordered another brand as we needed a right vent dryer. Washer and dryer delivered and the installer broke our dryer gas line connection valve. Had to have the valve replaced before dryer could be hooked up. ****** was hooked up incorrectly. The water hoses were crossed and the cold was hot and the hot was cold. The installers tried to vent the dryer on the right side and they banged out the 2 cut outs for the vent pipe and put jagged gashes in the vent holes. They told me dryer could not vent right after salesperson swore it was a right vent dryer. Installers vented the dryer out the back and covered up the vent holes with silver tape. The dryer is also damaged from when they tried to put the vent hoses in as it scrapes something when the dryer rotates. The people at Prisco think that the tape is cosmetic and I should keep the banged up machine that their installer destroyed. The main complaint is that the units that were delivered were not a matched set! I ordered a matched set and I want a matched set. I keep calling the sales person and spoke to the owner and the manager and the issue has not been resolved. My calls go to voicemail and when I went in person on August 8, 2023 to get the situation rectified I was told by the manager, *******, that she would call me. Still no phone call and no resolution At this point, I just want them to refund my money and take their unmatched ************** back.