Customer ReviewsforLifeFone

Used this for one week! My family member using it couldnt remember to charge it and ended up having dementia. I ended up paying almost $600 just for that because they wouldnt stop billing me until the equipment was returned and no one told me in the beginning that you are RENTING the button. So after months of trying to get it back from another state I finally had to just pay to $195 so I could stop being billed every month. So what a wonderful money pit that was. **************** is also very rude and not very helpful, they make you feel like youre interrupting their very important schedule. I highly recommend another company.

Hi *******, Although we spoke as recently as yesterday, 7/21/22, we do appreciate the opportunity to reply to your review. Our management team reviewed this situation and we want to offer some additional insight. Our company receives high ratings for our customer service team so if there was any misstep, we will surely address it internally once we review the calls. However, we also know that sometimes sticking to a policy may come across as rude to someone so for that we apologize. We see that you had paid for four months of service but called in May asking us to suspend service for a month so we credited you with that months fee. We realize you arent the person who is using the system, though youre paying for it, and that you are unable to get the unit back from your family member or get her to send it back. This must be very frustrating but we do require that the equipment be sent back upon cancelling or that you pay the fee and the equipment becomes yours. This is in the service agreement that was provided with the system. While you paid the equipment fee yesterday, we are willing to refund that amount if youre able to get the system back to us. We have several ways we can help facilitate this so feel free to call us back at ************** and we will go over the options with you.

we had this service 2 yrs . we had the fall protection. it fell a few times, the back had a crack and would not charge. they did not offer a crack protection policy when we signed up. the lady was very rude and compared it breaking to a cell phone. i told her that it is a life saving device. they turned us into a collection agency and said we owe $295.00.my husband ************************* has had 2 strokes in the last 2 years and needs a life saving device to wear on his neck

We appreciate the feedback from **** and *************************. We are disappointed they did not have a better experience with LifeFone as they were a valued customer for 2 years. We have removed the account from collections and would like to offer a different product for ************** to consider. LifeFone does appreciate and utilize this valuable feedback to improve our services and for quality assurance with our products.