ComplaintsforWhite Plains Honda

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I visited WP Honda on 6/7/24 for a battery replacement based on my mechanic's recommendation. I chose them due to advertised affordability, long warranties, & a "Battery Special" coupon. However, the experience was far from satisfactory.Despite requesting a simple battery replacement, I was pressured into a $248 diagnostic test to potentially use my old battery's (from 3/2020) 100-mo warranty. Service advisor *********************** provided poor communication with delayed responses.Despite Hondas claim that the battery was not faulty, I experienced no further electrical problems after the battery was replaced at my request. However, I never received the diagnostic report to confirm whether the battery was faulty. This lack of transparency and communication left me feeling deceived into accepting unnecessary services.I contacted ************************* requesting a partial refund due to the service issues and missed coupon. My request reflected the difference between the expected cost with the coupon and the final bill. However, the offer was only a $100 credit for future services, which I have no intention of using due to the negative experience.I have made several attempts to resolve this issue with the service center, including emails dated 6/14, 21, 7/1, & 5 2024, but have not received a satisfactory response. I am seeking a partial refund of $100, reflecting the diagnostic test that I never received and missed coupon.Documentation, email chain including appointment confirmation, service receipt, proof of prior battery purchase, is attached. The advertised "Battery Special" coupon I booked with was not applied. Additionally, I received unwanted sales pressure to trade in my car.The lack of transparency, communication, and pressure tactics at White Plains Honda ************** raises serious concerns about their service practices.

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid this dealership several thousand dollars, in cash and in full, for an extended auto warranty. This transaction took place in late January 2024. I am now trying to use the warranty for the first time and the warranty company is advising me that, while the repair would ordinarily be covered by the policy, they will not approve it until an underwriting error is resolved. After some investigation, it has become apparent that the dealership never paid fully (or at all) for the warranty. I have tried calling the dealership finance office multiple times. They will not return my calls. I also sent a text message to the sales manager to no avail. I would like either a complete refund of the warranty and/or both a reimbursement for the repair cost (approximately $1000) and proof of full payment for the warranty.

  Business response

  07/29/2024

   To Whom It May ********************* be informed that we have found a resolution and are getting the warranty activated.

  The dealership is absorbing the costs associated with the repairs and there will be no additional expense to the customer.

  Going forward we are moving to a different warranty company moving forward to prevent this from happening to other customers in the future. 
  
  
  Thank you. 

  .*****************************

  White Plains Honda

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ******* got delivered with a paint blemish on the ** of my fender Spoke with the sales ************* and he just trying to play the we sold you the car with plastics on it nothing could of happened Repair paint blemish not by a AUTO tech but by a body tech preferred J&B body in ***************

  Business response

  07/02/2024

  To whom it may concern,

  I have been in contact with the client and we are going to take care of the vehicle.

  Although it is not possible to tell when or where the damage occured the client is a loyal Honda customer and we will assume the responsibility for the repairs.

   

  Very Truly Yours, 

  ***************************

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I ******************************* , would like to thank ******************* on being an amazing dealership leader ! All it took was for him to be notified about this accident and he has taken care of it , my car is scheduled to be serviced for the paint chip on 7/8/24 , uploaded was proof of the damage on the paint with a time and date stamp along with a location stamp just on the same road as the dealer ! Thank you again ******************* for making things right 

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to the Honda service department because of a metal part that I heard break when i was parallel parking one night and I paid to have it diagnosed which they claimed would fix the problem, since they couldnt visually see anything wrong they claimed it needed to be aligned and balanced because after the part broke i felt a slight vibration at highway speeds and having a problem with keeping the car in its lane and i knew it was something bigger then that but they said if it didnt fix it i would bring i back i called them a hour after taking the car and explained i still had the same problem so they told me make a appointment first thing in the morning when your free and well have a mechanic go on the road with you and i made the 7:30 appointment on my only day off from work, was made to wait 2.5 hours before the mechanic that was supposed to look at it came and afterwards he drove it he told me it had something wrong but he didnt know what, the lank keep assist was kicking in at the wrong time, handling was unstable over bumps, the cars anti collision system wasnt working either seeing that the car wouldnt stop despite how close he go to the car in front of him After going back they claimed they would recalibrate the system but they never fixed the actual problem and the day after i ended up having trouble controlling the car and ended up rear ended another car, my car got minor damage and the other car just had a scratch but i paid to have a specific problem fixed and just because nothing visually was wrong they claimed it was fine and after asking them to have a deeper analysis they claimed that i would then have to leave the car for a 2nd opinion and i need my car to go to work and if i would of been told from the start that id have to leave it i would of gotten a rental in time but im told after recalibration that the car was fine and nothing could be done about the vibration i felt since nothing was noticeably broken and the next day accident.

  Business response

  07/23/2024

  Re: Response to Complaint by *********************** regarding 2023 Honda HRV

  
  Dear Better Business Bureau Representative,

  
  We are writing in response to the complaint filed by *************************** regarding the noise and vehicle safety systems concerns with his 2023 Honda HRV. We appreciate the opportunity to provide clarification on this matter.
  ************** brought his vehicle to our service center after experiencing an accident and having it repaired outside our facility prior to May 2024. He expressed concerns about a noise and the vehicle's safety systems not operating properly. During his initial visit, we conducted a thorough inspection but were unable to duplicate the concerns he reported. However, we did find that the vehicle's alignment was out of specification and the tires needed rotation. ************** approved these recommendations, and we performed the necessary adjustments.
  Subsequently, ************** returned with the same concerns. Once again, we conducted a comprehensive inspection but were unable to duplicate the issues he described. ************** then took his vehicle to Honda of Valley Stream on May 16, 2024, where their team also could not duplicate his concerns.
  Despite our best efforts and those of another Honda dealership, we have been unable to identify or duplicate the problems ************** has reported. We understand his frustration, but as certified service professionals, we cannot repair an issue that we cannot verify or replicate.
  We have explained to ************** that without being able to observe or replicate the noise or malfunctioning safety systems, it is challenging to diagnose and address the problem effectively. We also informed him that both our service center and Honda of Valley Stream have confirmed that there is no identifiable problem with his vehicle.
  We remain committed to providing quality service and support to our customers. We are open to further communication with ************** to assist him with any additional concerns he might have. Please feel free to contact us if additional information or clarification is needed.
  

  *************************;

  Service Manager

  White Plains Honda

• Initial Complaint

  12/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They are thieves. I brought my car in for service nearly six weeks ago and ultimately decided to sell it. Because I brought it for service, I left personal property, including two tennis racquets, in the car. When I told them this, I was told the car had already been moved to the body shop and Id have to retrieve it another time. We agreed Id get them a few days later when I dropped off the title. Well, when I came back, they only had 1 thing from the car and no racquets (the only thing of value). Cue WEEKS of texting, calling, and returning in person to get them back. Ive been lied to for WEEKS about where my stuff is; its clear its been stolen. The dealership refuses to compensate me for new ones despite essentially admitting someone who works for them stole my stuff. I have most of this in writing via text message with the dealership employees, including the dates of all attempts to retrieve the stolen property.

  Customer response

  01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dear BBB,Dates Requested my ****** deposit back: 1.Friday, September 22, 2023 from ***** of White Plains Honda 2.Tuesday, October 3, 2023 from ***** of White Plains Honda 3.Wednesday, October 11, 2023 from White Plains Honda No answer This debit card dispute is in regards to a deposit of $****** not being returned to me. I paid a deposit of $****** to temporarily hold a 2020 Honda CRV from being sold to another person at White Plains Honda, NY. To this date, I still have not received my deposit of $****** from White Plains Honda even though, the **** dealer check of $25,961.88 has been received and processed by them. Details:On Friday, September 15, 2023, I paid the deposit amount of $****** to temporarily hold a 2020 Honda CRV from being sold to another person. This is reflected in the Receipt for Deposit PDF in the amount of $******. This is the amount that *****, my sales rep of White Plains Honda requested while awaiting the dealer check from the **** financing team. He further claimed that the $****** deposit would be returned to me when the dealer check in the amount of $25,961.88 was received and processed by White Plains Honda. On Friday, September 22, 2023, I accepted the 2020 Honda CRV. ***** informed me that my deposit of $****** would be returned in 5 business days. He took a copy of my license and debit card and walked it over to the White Plains Honda Dealer - Finance Section for return processing.On Tuesday, October 3, 2023, I contacted ***** of White Plains Honda about my deposit of $****** being returned to me. He replied that yeah im on it now. On Friday, October 6, 2023, I contacted ***** of White Plains Honda regarding my deposit of $****** being returned to me. He did not reply. I also called him on the same number, he did not answer. On Wednesday, October 11, 2023, I contacted White Plains Honda regarding my deposit of $****** being returned to me. They did not answer the phone.

  Business response

  11/28/2023

  To Whom It  May ****************************** spoke with **************** and apologized for the late refund. We explained that there was a clear miscommunication between our sales department our accounting office.

  The refund was processed today and we sent the receipt to the customer.

  Please see the receipt for your review attached.
  

   

  Thank you 

  ****** ******** 

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I brought my car to Honda of white plains for service. They solicited me to buy my car. After they had the car for a week I came in and sold them the car I signed my title to them and they promised to mail me a check. A week later I received an email they didnt want the car anymore. I already turned in my plates and now they wont pay.

  Business response

  11/28/2023

  To Whom It May ******* :

  When we visually appraised the vehicle we quoted the customer $21500 for it, after the inspection the issues that were not disclosed to ** became obvious. con sequ3ently the vehicle with issues is not worth as much as a vehicle without issues. However in order to ensure 100% customer satisfaction, we did issue a check with the original amount of $21500. We have emailed and called the customer to see if they prefer to pick it up but have not heard back.
  

  The customer can call ******* - the sales person that was in contact with them to coordinate a pick up of their check or we can mail it to them.
  

  Attached is the copy of the check. 

  Thank you 

  ****** 

• Initial Complaint

  10/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction: Monday, October 9th Transaction amount: $1,000 The sales representative at White Plains Honda attempted to sell me a new leased Honda HRV. After paying the deposit of $1,000, the contract was cancelled due to bank denial of loan for lease. The sales representative, manager and finance representative assured me I would get a refund for the deposit. I have not received a refund nor a document stating my refund status.

  Business response

  10/24/2023

  Please see the refund receipt attached, the refund was released on October 13th.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my car in due to a recall for my Honda pilot . While car was being serviced they called and said they saw a few problems and recommended fixes . One was my front and rear brake pads . Dirty brake fluid and a few others . He said there was a deal 10% off brakes. The front would cost 199 and rear the same . I verbally agreed over phone to them having my vehicle already due to no cost recall repair . When I went to pick up my car I was overwhelmed with the cost. They said its a dealership and what did I expect for labor cost . I then explained what I was told over phone and ***** said did you record the conversation? And said they can only adjust 10% off the bill . I paid and left and truthfully I read many reviews stating this and I became the next victim

  Business response

  09/01/2023

  To Whom It may ************************** ***************** ***********The client was give a factory recommendation to change the break pads on his vehicle. and flush the break fluid -  the client was quoted $199 for the break fluid flush not the pads, which was completely waived on top of the 10% that we gave the customer.

  Attached please see the clients consent to the repairs and the final bill that the client paid - which is different from what the client uploaded on BBB. 
  

  Thank you, 
  

  *****************************

   

  Customer response

  09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have sent a pic of my paid bill which was $1061. This was only for brake pads and resurfacing the rotors . The deceptive ways started with the insult of labor for 810$ where a machine does the work and not the technician. It still does not satisfy what the sales representative told me over the phone saying there was a deal on break pads and the price was 199 . I wish I did record this conversation. It is very deceptive to say one thing on a price then charge so much for labor. I did complain in person and the manager  did attempt to fix the error but its still not what was told to me  . I am sure this having a myriad of times with other customers being quoted one price and being given another  even one of the workers asked in a smart response did you record it and then the manager knocking off the brake fluid 199 was attempting to fix the deceptive workmanship  and the 10% off was only thing that applies to brake pads. The other manager there did try to correct the error brought forward but the 405$ for just labor front and 405$ rear work is unheard of I called other dealerships and was quoted completely different prices 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business response

  09/11/2023

  To Whom IT May ****************************** ensure client satisfaction we refunded the client $379.00. The client did not express any other concerns.

   

  Thank you 

  *****************************

  Customer response

  09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car from this dealer over 8m ago. In may I was pulled over by police officer who told me my current plates are not registered to my current car jeep cherokee 19.I've contacted the dealer who I paid to register and transfer my plates. It has been two months of run around calls, no one is trying to resolve this situation. Now, my car taxes are affected since registration on my current plate has expired and still attached to the old car(mercedes).I am furious. This needs to be corrected now.

  Business response

  08/18/2023

  To Whom IT May ******************** ***************** ***********Please be advised that the vehicle was registered and the plates were given to the client. Attached please see the proof of registrations, payment to the *** services and a refund check that was sent to the client.
  

  Thank you,

  *****************************

  Customer response

  08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My issue was not resolved.  As I stated in the first complaint no plate was given to me. Honda dealer called me after a month of having paper plate on my vehicle and told me to put my old plate on the car- Which is NOT the plate that was registered.  If Honda dealer acquired NEW plates instead then they need to forward them to me. Otherwise please correct my registration by providing the correct plate to DMV.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  10/12/2023

  To whom it may concern:

   

  We apologize for the long wait. We were waiting for the *** to send us the registration. Attached please find the corrected registration.

   

  Thank you 

  ****** ******** 

  Customer response

  10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Thank you so much! 
  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩