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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a front door from NY Sash home improvement and installation 1/10/2022 Door was installed 4/19/2022. Door is mis aligned all crooked bad seal. Called NY Sash scheduled look at, they scheduled 5/16/2022 I said ok. They called back and said had to reschueled due to COVID. You installed during COVID. They reschuled for 5/31/2022 I called to confirm and they reschuled for 6/9/2022. I called door company ****** doors told them of my problem they said door was not installed properly. NY Sash ask for pictures I sent Their NY Sash technical expert said door minor problem, they will look 6/9/2022. ??? will ny sash show and fix my door? NY Sash should not be selling and installing doors and treating customers not good. I really hope they will never ever do this to any one else! I will try to send picturesBusiness response
05/27/2022
This letter is in response to the complaint we received via email for a service issue from ******* *******. His desired settlement is for service on a door, please see the following timeline of events: On January 10, 2022, Mr. ******* purchased a door. On April 20,2022, the door was installed. On May 2, 2022, Mr. ****** indicated that he was happy with job but there was a gap in the door where he could see light. This message was sent over to the service department. On May 3, 2022, we contacted Mr. ******* and set up an appointment for May 16, 2022, to inspect the door. On May 10,2022 we contacted Mr. ******* to advise our staff had COVID and were out of work. We rescheduled initially for May 31, 2022, then was re-scheduled for June 9, 2022. When staff returned, we were able to move that appointment up from June 9, 2022, to May 26, 2022. We went to Mr. *******’s home and fixed the door on site. Please see the attached service order that he signed stating the work was complete to his satisfaction. I do not feel that the complaint he has is valid. Due to unforeseen circumstances beyond our control is the reason we had to reschedule his appointment. As you can see from the above timeline, we immediately replied to his concern, continually kept in contact with him and did resolve his complaint. I appreciate your immediate attention to this matter and look forward to your response. Please feel free to contact me with any additional questions.Customer response
05/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
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Contact Information
349 Oriskany Blvd
Whitesboro, NY 13492-1424
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.