ComplaintsforIngram Micro, Inc.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ingram Micro unauthorizedly charged $1696 to my **** on April 18th. They insist it was an online purchase, but I am the only authorized employee for such transactions, and I did not make this purchase. I understand mistakes happen, but they need to admit their error and rectify it. I have been exchanging emails (about 75 emails back and forth but I lost count) with Ingram for the past 6 weeks seeking a resolution. The main problem is that they no longer assign a specific representative for assistance. Without warning, our rep was removed, and now we have to deal with a disorganized "team" that lacks communication. Email responses are slow, and each new respondent is unaware of the ongoing issue (even though there is a thread of emails to catch up), causing us to yet again repeat our complaint. Phone conversations are also unproductive, as staff members deflect responsibility and do not follow up. I am frustrated and tired of being told this is being taken care of meanwhile receiving ongoing charges on my **** for a purchase that I did not authorize and have received no product or service for. I am eager to move on from this company.

  Business response

  07/05/2024

  Hello, 

  Customer's credit card was refunded on 6/20 for Ingram order # *********** for $1696.02

  Thanks

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged for a transaction on 10/23/23 and again charged a duplicate amount on 10/30/23 for the exact same amount of $345.20. I have an email chain of 42 emails of me CONSTANTLY asking for the money back. It has been 8 months now, and nobody is responding, and ingram is refusing to give me a refund for the duplicate transaction. I trusted you guys, and gave you ample time to deal with this. Now, it is too late to file a chargeback, and nobody is answering my emails.

  Business response

  05/17/2024

  According to our Credit Card team, $345.20 has been credited back to card ending **** for voided order #***********. This was processed last night (5/16), and will reflect on the card within 3-5 business days due to credit card company processing times.  

• Initial Complaint

  10/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The issue that needs to be addressed is fact that disty's like Ingram Micro think that they can treat companies based on status and not the promotion of new businesses like they portray. My company is A+ accredited and was treated otherwise. When does a company question the credibility of another company? Why do we need **** * ********** for credit evaluations if companies can question financials that have been submitted and verified through **** *********** by a certified professional accountant? All they have to do is lie or question an issue without any footwork or any validness' to there point. Which was done to my company causing embarrassment to my company and by also causing me to lose a job from a very big client. Why is things based on one persons personally opinion other than the other correct parameters needed to judge a business correctly? If you decide to deal with Ingram Micro and I would proceed with caution and when dealing Salvador C**********, Maria L****** or Nicole L******** I have asked for my account to be closed immediately which they have not done. I have asked for my company to be pulled from any consideration for credit but they continue to run my business credit. I thought that the customer is always right but just not with my company. Can you please help to close my account immediately? I do not wish to deal with this company again. The scrutiny that my company has had face is just to much to bear!

  Business response

  10/27/2023

  Hello, Our credit team asked for clarification on financial documents that the consumer provided to open a new account and receive a line of credit from Ingram. Before extending a line of credit (which poses financial risk to Ingram), we needed clarification and had legitimate questions on what the information they supplied. Instead of answering these questions, the customer became upset and told us to close their application and new account. Ingram was merely performing due diligence and needed this clarification before extending a line of credit and I do not view this as an unreasonable request. Please see attached for a copy of the correspondence and let me know if you need any more information from our side. Thanks,  Terry G****** 

  Customer response

  10/31/2023

  I just want my account closed while h I ask for two weeks ago. 

  Business response

  11/22/2023

  I've already responded to this complaine and thought this would close the matter. Customer account has been closed. Again, Ingram was doing due diligence requesting necessary information to extend a line of credit, which customer refused to provide.  Account is closed, and credit checks are not being run against this customer since account has been closed.  Thanks 

  Customer response

  11/27/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ********* ****

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a charge on one of my personal credit cards for approximately $1,000. I was unsure what it was for and contacted the company. I spoke with ***** **** (phone number ************) and after multiple phone calls and e-mails was told that I was incorrectly charged and they were unsure why. I have never transacted with or made a purchase from this company in the past. I was promised a refund after further email correspondence on 8/31/23 and was told it would take 4-5 business days. I did not receive a refund and re-contacted the company via email on 9/14/23. They state that they are having trouble processing the refund and I am to file a dispute with my credit card company (*****). My concerns are that I have no idea how they received or billed my credit card as I have no other irregular/fraudulent transactions and after agreeing to refund me, they now are declining this. This is questionable business practice, at best, in my opinion, and I don’t want other people to be in the same position I am in.

  Business response

  09/29/2023

  The credit card used for this transaction, ending in **** has already issued charge backs to Ingram for this invoice.  This means the owner of the card was already reimbursed by his Credit Card Company. We are working with the reseller that placed this order and provided the credit card info to us, and have also informed our fraud dept.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩