Business ProfileforStellar Dental

I actually go to the one in Blasdell and have for years. Lately, they like to call me and tell me they have to reschedule my appointment CONSTANTLY. My insurance pays for two cleanings a year… I’m lucky if I get one. I haven’t been there since August, through no fault of my own. I had an appointment scheduled earlier this year, which they cancelled at the LAST MINUTE because they overbooked themselves. And they couldn’t reschedule me until SIX MONTHS LATER. For a CLEANING. What do they do when an emergency comes up???? Now I’ve gotten a call that they have to reschedule THAT appointment because they’re “going to their summer hours” and won’t be open then. What does that even mean???? If your place has summer hours, then why are you scheduling people for the SUMMER outside of those hours? My next appointment that’s scheduled, assuming it’s not to go be rescheduled again- because it most likely will, is OVER A YEAR after my last appointment. That is ABSOLUTELY UNACCEPTABLE. You have to be the worst business I have ever dealt with. This is not the first time this has happened- you’ve don’t the SAME THING to me before. Together with: having yo wait over an hour after my appointment time, being charged the wrong amount and billed later, trying to do a procedure on me that was unnecessary and you didn’t discuss ahead of time (thank God I pay attention! And yes it WAS unnecessary- because it had already been done the previous year), illegally putting the wrong doctor information about who worked on me, and that one time they claimed I was a no show and called my house WHEN I WAS SITTING IN THEIR WAITING ROOM STARING AT THEM… I really don’t know why I still do business with these people. I’m starting to think I’d rather deal with teeth rotting out of my head than deal with them. Do yourselves a favor and go literally ANYWHERE else

****** We are sorry for the experience that you are having scheduling your appointment. Your dental health is our number one priority. It seems that what might go wrong went wrong for you. I don't like excuses, but the reality is that we are still having difficulty with staffing shortages. When we have a doctor or hygienist that can't make it to work, we don't have any extra people to call in, and we have to reschedule patients. Unfortunately, people are calling in more than ever and you have been the victim. Although we've tried to get you back in, I guess things haven't worked out. Let us know if you would like us to get you an appointment.