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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In late November or early December I brought a bracelet to Sarah to see if it was worth anything. I have purchased several rings, necklaces and earrings over the past 3 years and trusted Sarah. I assumed the bracelet was gold plate because there was wear and tarnishing on it. She looked it over, turned her nose up at it and said she could give me $35 for it (it may even have been $25). I sold it because I trusted her opinion that it was not valuable. Last week it was posted on ********, it was a 'hard to find' 10k Victorian Bracelet from the 1880's and she is selling it for $1,000. ***********************************************************/ I am devasted and feel so cheated and taken advantage of, especially since I have spent so much money there over the years. She didn't even give me what the value of the gold was. I emailed her last Tuesday and still haven't heard back. I was taken advantage of by someone I trusted; I would like to purchase the bracelet back from her and give her the amount of money back that she gave me, $35. I'm so disgusted and would like this to be resolved. Thank you so much.
Business response
02/28/2023
I will gladly return the bracelet. At the time of purchase I did think it was gold filled. At a much later time, when I sent it to the jeweler, for polishing, he discovered it was low carat gold 9 or so carat. I buy a great deal of estates from people and didn't remember from whom I purchased this bracelet. Now that you have brought this to my attention, of course I will return the bracelet. I am sorry for upsetting you, my intention was not to deceive. Please contact me so I can make this right.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.