Business ProfileforJenna L. Goldsmith Nurse Practitioner PLLC.

I received two medical facials from Samantha V****** at Jenna’s spa on Sept 7 2021. I went in with clear skin, looking to clear up a few pimples. After the facial my skin was extremely inflamed. Sam recommended ** skin health products to me. She swore I needed them and to throw away all of my products and only use these on my skin. She promised me my skin would look amazing. I bought all the products and started using them from that day on. My skin progressively got worse. I messaged her about my concerns and asked if she recommended a second facial. She said yes. I had my second facial with Sam on sept 28 2021, where she acknowledged my skin was worse and is scarring. She told me to be patient and continue using the products. I continued for 8 more weeks. During those weeks my skin got worse. I reached out multiple times to another aesthetician at the spa, Jennifer, and asked if what was happening to my skin is normal. She said no, and told me to stop using a few of the products as they are too strong for some skin. I sought out medical opinions from a doctor and a few other aestheticians who specialize in acne and they all advised to me immediately stop using all ** products, as they are the worst thing to put on your skin for acne. I also was told procedures done in the facial were too harsh for the skin, damaging my skin’s barrier. And the products further damaged the barrier, never allowing my skin to heal. I tried to get in touch with the owner Jenna, and she refused to speak with me for weeks. She had her office manger, Sara, tell me there’s nothing she can do. After posting on social media about my experience, Jenna finally reached out. She gave me a refund for the products, of $475.24. My skin is scarring and I have to spend more money fixing the issues this spa caused me. Jenna asked to evaluate me, but seeing as what happened, I don’t ever wish to receive any service from them ever again. All I want from them is a refund of $512.69 from the facials I got.