Business ProfileforTransitowne USA, Inc.

I brought my ***** **** in for grinding brakes. My car is less than 3 years old and has only 11000 miles on it. It turns out I needed all new brakes for over a $1000?!? When I asked why the service manager (I assume) said maybe someone was hard on the brakes and the rotors were rusted? I’m 76 years old I do not drive like a teenager, and am the only person who drives this car. The first year I had the car I brought my vehicle in for inspection and oil change at *** *******’s the dealer I bought it at, they informed me my rotors were rusted because I drive less than 5000 miles a year and replaced them for free. The second year I did the same and was no mention of rusted rotors, I think they were and they didn’t mention it. The rusted rotors destroyed my brake pads, as many sites on-line said it would. I brought my car to your dealership as *** ******* couldn’t give me an appointment for 2 months! I don’t think I should be paying for this. Nowhere does it say don’t buy this car if you drive less than 5000 miles a year. Something is wrong for rotors to rust like this, a design flaw somewhere. My previous car was a ****** *****, the rotors never rusted in the 3 years I had it, with only 14000 miles on it when I turned it in. When your service department was done fixing it, they said they replaced it with genuine ***** parts, oh great the rotors are going to rust again! I love this *****, much better than the ****** *****. I will keep close watch on the rotors this time, and when they look rusty I’ll have them replaced with rotors that won’t rust (I researched such a thing on-line and they do exist) by a local mechanic. Your service department knew the problem and did not do anything to prevent it from happening again! I would like my money back. I’m only writing this as going through *****’s complaint procedure I must contact you first! Enclosed is copy of invoice As you see I enclosed copies of complaints sent to Transitowne *****, who rejected this.