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ComplaintsforIntergalactic Deals, LLC
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went online and order two teeth-whitening kits for $9.97 each, I paid $4.99 shipping. I was billed for two and paid for two. I received my order and there was only one kit. No one ever answers at the customer service line, and no one emails back. A colleague of mine order four kits on the same day I did, she was billed for four, paid for four, and received one also. Both of our packing slips have the correct number that we paid for, yet both of us only received one but were billed for more. She also tried numerous times to contact someone there (******** ******) is the name the company goes by. Website: ****************** I have read several reviews on U.S Reviews, and most complaints are also about shipping and not being able to reach anyone. Also, the advertise that they are A+ rates by the BBB but they are listed as a completely different name with the BBB.Business response
12/20/2022
Customer reached out through a phone call which went into our customer service portal. She was called back letting her know that we were sending out another teeth whitening kit and was apologized to after continuously being aggressive with our customer service rep.
The tracking numbers are showing that both were received. One one 12/15 and the other on 12/19.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.