ComplaintsforMarshall Pet Products Inc
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Complaint Details
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Initial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a baby ferret on 6/10/23 from pet supply plus bred by Marshall ferrets he was 4 months old and we named him ***** We had only had him 3 months and had to take him to a vet due to very low energy and a fever last week to find out he had DIM and was declining fast and had to rush him to the ER now that it had reached his liver we were told putting him down was the only human option. I reached out to Marshall's and gave them all the documents they asked for and the agreed it was on them and got with the pet store to get us a new baby. Now that did not fix the fact that my kids lost thier baby boy but they got to love a new baby boy we got to pick up on 10/2/23 that we named ****** and he was born on 6/24/23 again 4 months old now January comes and he start to develop these lumps all over his body so to the vet we go and we are told after 3 visits and tests that it's lymphoma we tried medication and home care for a week but one of the tumors had eaten through his skull and reached his brain and again putting him down was the only option. Now not only has my kids lost 2 baby's with in 6 months wich is the hardest to endure i am also in debt with ALL the ER and vet bills for both babies by $4,714.22 in 6 months not to mention what I paid for the first baby and now all we have is maxed out cards and 2 holes in our hearts missing both baby boys. Marshall's should pay for this and fix it I don't want anyone to have to go through what my family had to go through. I will never buy another Marshall's ferret.Business response
03/26/2024
We are deeply sorry to hear of the loss of your beloved pet.Marshall Pet Products wants to assist you in some way. The Marshall Guarantee card is given to you at the time of purchase by the pet store.The card explains what is covered for the pet ferret (also explained on our website ********************.Please know that we would never want to mislead a pet's parent in any way.Marshall Ferret guarantees that your ferret is neutered and descented, and free of congenital defects. Congenital defects are abnormalities that are present at birth and are not considered hereditary. The following are not covered by the Marshall Guarantee: colds, influenza, bacterial conditions, viruses, acquired diseases, growths, tumors, cancers or any condition caused by parasites or unknown loss. The guarantee is effective for one year from the date of purchase, only up to the purchase price. Your ferret must remain on Marshall Premium Ferret Diet to keep the guarantee valid.We ask that you please forward the following paperwork to us so we can review and provide a resolution as quickly as possible:1- the original receipt of purchase of your Marshall ferret2- proof of purchase that you have fed Marshall Premium Ferret Diet3- copy of the Marshall Guarantee4- licensed vet statement, noting a congenital diagnosis with all vet notes and receipts of invoices for your pet Dexter.We look forward to hearing back from you and assisting you with this.Respectfully,Marshall Pet Products Inc.Initial Complaint
02/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a ferret his name was bane he was born in August 2023 and i bought him in November its February and hes dead because of Marshall ferret company come to find out they are a large animal mill and in September of 2023 they had a major outbreak of illness in 220000 ferrets Marshall needs to be closedBusiness response
02/28/2024
Good morning. We are very sorry to hear of the loss of your pet ferret. Please know that our company strives to give our customers the best customer service and understands the bond that they have with their pet ferret. We also understand the emotional stress of losing a beloved family pet. In an effort to resolve this with the pet parent we kindly ask for the following information be forwarded to our company for review. Please emai* *********************** or fax Marshall Pet Products at ************ the following information: 1- the original receipt of sale of your ferret from the pet store 2- Proof of purchase that you fed the Marshall Premium Ferret Diet 3- Your copy of the Guarantee card given at the time of purchase 4- A licensed vet statement, giving the detailed diagnosis that the pet has something that is congenital Here is an outline on our Ferret Pet Guarantee Our guarantee that your ferret is neutered and de-scented and free of congenital defects. Congenital defects are abnormalities that are present at birth and are not considered hereditary. The following are not covered by the Marshall Guarantee: colds, influenza, bacterial conditions, viruses, acquired diseases, growths, tumors, cancers or any condition caused by parasites or unknown loss. The guarantee is effective for one year from the date of purchase, only up to the purchase price. Your ferret must remain on Marshall Premium Ferret Diet to keep the guarantee valid. If you choose to get another ferret we will help you navigate that at no charge to you and want you to have the best experience with having a ferret. We will offer that even if the loss was not a covered loss. We understand that we can not replace the pet that has passed but we want to help in some way. You are welcome to reach out to us at ************** to resolve this in that way. Respectfully, Marshall Pet Products/Marshall Ferrets email - ***********************Customer response
02/29/2024
I dont understand what there is to clarify my ferret was born and a month later they had a huge outbreak of illness Marshall is a huge animal mill that needs to be closed down everyone who works there is apart of a animal abuse and cruelty organizationCustomer response
03/01/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Ok here is what i have on the discharge summary it has 4 possible reasons for him being sick. Regards, ****** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.