ComplaintsforBest Deals Transmissions, Inc.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered transmission from this company and was guaranteed 36 month ******* miles - I had the transmission installed December of 2022 and was fine until November 2023, when it wouldn't run unless it was in a low gear. I had barely put ***** miles on it. When ******************** checked it, it was full of metal. I tried contacting multiple times to resolve my issue, but when calling all I got was a voicemail box and no return phone call after several attempts. I am seeking a refund for this product as I have already replaced through another merchant.

  Customer response

  01/13/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Deals Transmissions, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company will not stand behind its stated warranty. We bought a transmission on 10-14-22. It malfunction on 12-13-22 after less than 12 thousand miles. They finally sent a replacement on 1-27-23 and the transmission was faulty from the start. It had nothing higher than 3rd gear. Now here it is 3-9-23 and I can't get them to replace it. They have stopped answering the phone. They won't return a phone call. You can't leave a voice mail. It seems like they are selling used transmission and calling them "re-manned". I have purchased several transmission from this outfit but no more

  Customer response

  04/02/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Deals Transmissions, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased transmission online from this business and after 1 month it took to receive it .. it broke within first 3 mos.. the warranty was for 3 years and shipped it back to the company to receive a new transmission and once the company received the unit back all communications ceased and the company employees started not taking my calls or attempting to resolve the matter in which they said they would send another non faulty transmission.. this has been going on since september of 2022.

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2 April 2022 I purchased a ***** blazer transmission from Bestdealtransmissions through **** and I shipped the transmission back on July 7 2022. There was supposed to be a 2007 Monte ***** transmission sent in its place. It is now 26 February 23 and I have been contacting them all this time and requested a refund or transmission and have not received either. My last request was for a refund only and they won't accept or return my call. I paid ******* dollars and **** won't cover anything over 90 days so I am out ******* dollars.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So the whole process started in November. I need to buy a transmission for a ************************************************************************* The whole process of rebuilding the original one was a bit longer than just replacing it was why I went this route. I contacted the seller told him what I need. He quickly returned messages he of course had what I need. He also wanted me to call him directly which I found out later this is against **** policy. He said he could sell it cheaper and faster without **** involvement. I fell for it because Im in a hurry. A family of five having to share 1 car. We cant do that. So I agreed and spent ******* for his rebuilt transmission. After some delay because the had yo build the new transmission which was a lie also it finally arrived at the transmission shop. On December 2 we got the car back and noticed immediately it wasnt shifting properly. It slipped from park to any gear. It lunged hard going into 3rd gear. The shop on the test drive also noticed and said something wasnt tight. I contacted the seller and from Dec 2 to now Jan 20 I have gotten the run around. The seller says it always something else. I paid another ********************* from cyberwrench to come out to my house and reprogram the transmission computer. ******. Which didnt work of course. Every time I call the seller **** he is in the hospital sick or dying or doing chemo. Its all a scam to make me feel sorry for him and give him more time. So now he wont return any phone calls. Or txt. After telling me 2 weeks ago he would send out another unit. I started looking for complaints on this business and found he does this quite a bit. Yelp reviews is where I found info that he keeps scamming customers through ****. The most recent complaint is from a month ago.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company pulled a calculated scam on me and stole $1537, by not providing **** with any shipping information and then delaying shipping to eat up 23 of the 30 day **** return policy. I thought I was safe making this purchase through ****. ****s own rules state that the 30 day return policy starts when the item is delivered. Since no shipping information was provided, **** insists they have to go by the purchase date. **** is part of the problem! The transmission I received, 23 days after the purchase date, didnt even match the sellers description. The sellers description states, every rebuilt transmission comes with a brand new torque converter and is dyno tested before being shipped. The transmission I received came with a ***** old torque converter that was hastily painted black. After installing the transmission and adding the transmission fluid, it was discovered that the transmission fluid pan had a hole in it. Upon closer inspection the pan was completely rusted through. A known common problem on the 42rle transmission. Obviously this transmission wasnt dyno tested. If it was it would have leaked transmission fluid all over the test machine just like it did all over my garage floor. After installing a new pan and new transmission fluid, it was time for the test drive. The transmission shifted into 2nd gear and immediately slipped like it was in neutral instantly producing transmission fault codes. I immediately contacted the seller with no response. I then started a return request through ****. The seller immediately declined the return due to being past the 30 day window. I then contacted ****. They tell me that they have to use the purchase date as their reference since no shipping information was provided. I provided shipping paperwork clearly showing the delivery date. Even though the date of my return request was was well within the 30 day window according to the delivery date, **** told me their hands are tied, case closed. Very calculated!!!

  Customer response

  01/13/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Deals Transmissions, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a transmission April 2022 with the understanding through **** that it came with a 3-year or ******* mi warranty I paid $1,600 roughly for the transmission had to transmission installed and it would not shift past third gear. I notified the seller through **** and phone contact. He would not make things right. He stated he was busy and he would take care of it. He stopped further communication. He has stole my money and gave me a defective transmission and did not honor his written warranty as advertised. I am now over $2,000 in work performed on a defective transmission. When attempting to locally take care of the matter, it is a home residential address not involving this business It seems to be a scam. I just want my money back. He can have his original transmission back It only has 3 miles on it preformed by the shop. I have all paperwork from the shop stating it is a internal mechanical problem.

  Customer response

  07/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Deals Transmissions, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  January 4, 2022 at 4:07pm, we purchased a 1997-2008 **** F150 Pickup 4R75W Transmission 5.4L, 4x4, w/converter from ***************************** on **** for $1,385.00 plus $83.10 tax making it a total of $1,468.10, with free shipping. The transmission arrived and would not shift. We contacted the seller and he sent a second to our garage, which arrived busted. We contacted the seller and he assured us he would make things right by sending us a refund. We have sent four messages by email. The response has been, "I will take care of it". We have made numerous phone calls which are blocked and no way to leave messages. As of today, June 5, 2022, we have not received any satisfaction or money at all.

  Customer response

  07/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Best Deals Transmissions, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a transmission with a 3 year warranty in nov 2020. A In july of 2021 it began slipping. I notified them immediately. 5 months later I'm still waiting for replacement. I have multiple texts from seller saying he was going to set up sending one out, but he never does

  Business response

  01/04/2022

  our warranty covers the unit itself. we do not cover shipping or labor. nor do we cover towing expenses or time lost. we sell on the internet to the country at large as well as overseas. i can't possibly send units all over the place in the hope that people will honor their side of the deal out of the goodness of their hearts. the warranty dictates that we must receive the transmission back to inspect and then at our option replace, or repair it. the shipping is the responsibility of the customer. all of this is stipulated upfront. i have included a copy of the written warranty every customer receives. 

  Customer response

  01/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I told him I'd pay for shipping unit and any security deposit he needed. I never asked for towing or labour. I did tell him its costing me each time he promises to send one and doesn't. No shop will take out transmission without having one to swap. They will not tie up their bay waiting on him. He told me he would send one if I payed a security but never gave me any info to do it.  Just kept telling me he was setting it up. He also NEVER sent me a copy of warrenty as promised when I shipped back my original transmission to him. I have multiple call and text logs. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  February 9th I ordered a warrantied transmission and still have yet to receive a functional unit. The company has made false promises, avoided me, blocked calls, and sent replacement pieces that I had to pay labor to install that still left me with a malfunctioning unit. I'm attaching conversations and reciepts that clearly explain the lack of proffesionallism in handling what should've been a very simple business exchange. I've been out **** just on the original unit for nearly a year plus expenses to jump through their hoops to get the unit functioning. I've tried to talk to them about resolving this in a respectable manner but that's been out of the question and at the mention of the Better Business Bureau I was scoffed at. Be weary if you ever have to to any kind of business with these people. I want the job finished or my money back and that's minimal compared to what I should ask for after the wild goose chase theve led me on for almost a year. I'm not going to pay to have another unit of yours installed either I've spent plenty on this one, the least you could do is back that your unit works and pay to have it installed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩