ComplaintsforQueens Animal Hospital
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/24 we took our 10 year old dog to The this vet. Our dog was not urinating the vet advised an X-ray and blood work. The same day the vet advised we do surgery because our dog had stones. Before getting an blood work back we took the vets advice. After surgery5 hours later our dog came home. Our dog was in worse condition vomiting blood. Urinating blood. Not eating not drinking not going for walks. We took our dog back 9/25 they advised more meds and another X-ray. Sent us home and the symptoms continued to get worse. Our dog could not move. 9/27 we brought our dog back and they told us that he was just recovering from surgery. He would be fine. Our dog got even worse. Started having muscles spams and really throwing up hourly. 10/01 our dog died. This place charged over $5,000. And did not help. When we wrote a review they told us if you don’t take down the review we won’t survive your dog. We need some resolve.Business response
10/04/2021
Hello,
Client paid for a surgery to remove urinary bladder stones which was done successfully and dog went home fine the following day(we have evidence xray images to show that no more stones left at his urinary bladder). 2 days later the client brought him back to us with a concern that dog is vomiting blood, discussed with client that this has nothing to do with the surgery we did and we did another complimentary x ray which was normal. we dispensed some medications that help with vomiting and told client to let us know soon if dog isn't improving. 3 days later the client called us and said the dog has died. Client blamed us initially for their dog death but explained to client that we did our surgery right and we have evidence that stones were removed and dog recovered well from anesthesia, if dog develop different symptoms then it could be from any other cause such as stroke
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.