ComplaintsforATM Auto & Collision Repair
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 15/2923 Subject: Request for Full Refund of Car Repair Expenses Dear Mechanic *****,I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent attempts made to fix my car at your workshop. Unfortunately, all the efforts undertaken thus far have not yielded the desired results, leaving me in a worse condition than when I initially brought in my vehicle.It is with great concern that I question your capability to effectively address and rectify the issues plaguing my car. This unfortunate outcome has forced me to reassess the situation and consider seeking alternative solutions. However, before resorting to such measures, I want to make a friendly request for a full refund of the amount I paid for the repairs, totaling $2300.Not only has this ordeal caused a great deal of inconvenience and frustration, but it has also resulted in additional costs related to the time lost, hiring alternative transportation, and the need for other repairs to fix the damages caused during your attempted fixes. As a result, I am left with no option but to request the refund to cover these expenses.I must emphasize that I am approaching this matter amicably and in good faith. It is my sincere hope that we can reach a mutually satisfactory resolution without the need for any further escalation. I trust that you will understand the gravity of the situation and take appropriate steps to fulfill my request.I kindly request you to acknowledge this email and respond promptly. Please provide me with details of the refund procedure, including the timeframe within which I can expect to receive the full reimbursement. I would appreciate it if you could address this matter swiftly to bring about a fair resolution.Thank you for your attention to this matter, and I trust that we can resolve this situation in a manner that avoids any unnecessary inconvenience or extended dispute.Yours sincerely ***************************Customer response
09/23/2023
Better Business Bureau:
At this time, I have not been contacted by ATM Auto & Collision Repair regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.