ComplaintsforPayomatic
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a prepaid card from Payomatic for a year. I had my old card replaced and activated it three weeks ago to receive direct deposit from a new job. I checked my card on payday the ******** card said that it was in activated. I called the # on back of the card and the operator said go to the Payomatic store and get a new card. I went to a Payomatic on ************ in LIC and was told I can't have a temporary card. I then went to one on ***************** and was told I can't have a temp card with my state ID because it is a permit. I if own an ehanced permit which is a federal ID and he as more weight than a regular non drivers ID. Is this company Payomatic allowed to deny me services with my REAL enhanced federal state ID? I was also told by a second operator that they cannot send me a replacement card with no explanation. My employer has been trying to send direct deposits to it for two weeks. There is about three checks coming to it and I have no active ******** card from Payomatic to receive my paycheck.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.