ComplaintsforPizza Boy

• Initial Complaint

  06/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6/22/23 I ordered 5 pies. The total was $96.24 and I paid that evening with my debit card. The following day-6/23/23 the pizza delivery guy came with the 5 pies and told me the total. I said I had paid already. He said I hadn't paid. He called the pizzeria and so did I. The employee who I had spoken to the night before said I hadn't paid. I stated that I did pay. The pizza had to be returned.When I got home, my account was debited $96.24 from Pizza Boy. I called back the employee (on 6/23/23) that I spoke to and he states that yes, I had paid. I said I wanted my money returned to me (as I didn't trust them to credit my account) and that I would pick it up on 6/26/23. The empIoyee said yes, it would be OK. I called the employee before going there on 6/26/23. He said the manager wasn't there and I should return tomorrow-6/27/23. I will not run and back forth to this business in order to get my money refunded.

  Business response

  07/14/2023

  Refund was offered by employee on  6/23/23 just asked for customer to bring the receipt and would have been fine with the transaction history as proof of payment. This has never been a problem and we would never decline a refund if something like this were to happen and a form of receipt of purchase was shown. Customer satisfaction is always prioritized. Although I was not there on 6/23/23 but I was there the full day on  6/26/23 so this manager situation doesnt make sense. Regardless if there is a higher up person working or not which there in-fact was, me an owner the refund would have been provided/ figured out. We apologize for this whole negative interaction if this is true that there was a running back and forth and this caused extreme trouble but all weve asked for is proof of this supposed transaction/ payment so that we can provide a refund. A reflection on this if we knew there would be this much of a problem we would have just left the pies without confirmation of the payment or not to avoid the issues. This is the last thing we want and customer satisfaction always comes first. With all of this in mind we will avoid future problems like this and would love to provide full compensation if we see the transaction history and or receipt.

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

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