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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I submitted dimensions for a sofa slipcover in September 2021. ******** with the Slipcovershop.com emailed me stating my order was on hold until photographs of the sofa were submitted. I also received one telephone call where I spoke with a representative stating that I had not yet submitted photos and understood the order would be on hold.Slipcovershop.com charged me for the slipcovers without receiving photos or approval by me to proceed without photos. They claim to have shipped the items, but they were not received.I spoke with ******* (a manager) who states the policy to proceed with an order without photos is an "internal policy" and not written or stated on their website. She further refused to refund my money and became angry and rude stating there was nothing she could do to resolve the problem. This company is a skam.
Business response
12/14/2021
Customer placed an online order for custom cushion covers on 9/19/2021. She submitted measurements with an option to email pictures. As a courtesy we emailed on 9/22/2021 asking for pictures and did not receive a reply.
This order was submitted thru our website and customer agreed to our terms and conditions when placing the order. Customer receives emails with order confirmation and shipping confirmation.
Our terms as stated on site (Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours..)
We processed and shipped the order on 10/22/2021 via ***** ground, tracking # ************; package was delivered on 10/26/2021 and left at front door. Due to Covid shipping carriers do not request a signature.
Customer contacted us on 12/13/2021 (over 5 weeks later) stating that she wants to cancel her order and get a refund. Upon research we found that it was delivered and cannot be cancelled.
I had explained all this to the customer and gave an option of re-shipping these items after we do a ***** driver follow up (no claim can be submitted after 10 days of delivery).
Customer is not entitled to a refund as this order was shipped and delivered (proof of delivery is attached)
We are a reputable company and will take all legal actions for false accusations and/or claims.Thank you,
*******
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.