Business ProfileforEvolved Interiors & Design Showroom, LLC

Buyer beware. Inaccurate designs. Unprofessional, unethical behavior. Chronic delays. Impolite and uncollaborative. Avoid at all costs. I don't like posting negative reviews, but I hope this information will spare the next person the cost and frustration we endured working with ***************************** from EvolveD. We went into contract at the beginning of 2022. **** insisted on full payment upfront rather than the industry standard of a first 50% (one of several red flags we should have heeded.) From that moment on, working with **** was an absolute nightmare. We paid her $7000 to draft new plans for 2 levels of home renovation. It took her 6 MONTHS to complete the project which consisted of a first design draft and two revisions; something that should have taken 2 months at best. Many of our emails went unanswered and our follow *** were answered with flimsy excuses or rude replies. Our requests for firm delivery dates were ignored. On our two revision calls, when we looked to her for collaborative input, she seemed annoyed and acted as if questions were stupid. When we moved on to bidding materials, we noticed in the bid that many items were marked ** in price on top of the retail price (for basic items like faucets available at ************ All designers get a 20% discount on retail. So **** was double-dipping. Unethical. Now that we are working with a contractor and a new designer, we are finding that many of the measurements in her designs were inaccurate. It's absolutely infuriating. I want to note that I have worked in a creative services business for over 15 years. Both my brother and several good friends are architects and designers. So I understand the best practices in design business. If I behaved the way **** did, I would lose all of my clients. Because of her delays, supply costs increased and we lost an entire summer when we could have been enjoying our house.

Negative reviews are always difficult and upsetting but sometimes there is a learning experience that comes out of a job. In this case, client attitudes and expectations should have become a red flag from the start. The contractor I had with me to first meet the clients, see the scope, and estimate the job in December of 2021, was turned down by the homeowners as pricing was too high for them. Against my better judgement, I was approached by the homeowners to continue working with them and I did as I always think there is good in everybody. After 35 years in this business, and very few bad reviews, I can say honestly, these clients were among the most difficult and their timing and expectations far exceeded their budget. To set the record straight, the homeowners agreed & signed a contract with EvolveD for $7,000.00, as a retainer, on 1/8/22 which included design, prints, estimation, travel charges, meetings with additional contractors and one revision. The contract also stated that $2,000.00 of this money would be used towards the purchase of materials from EvolveD if homeowner used EvolveD for materials, such as kitchen cabinets. After our initial meeting, one Skype meeting a design and a revision, the project was turned over to our Degreed designer, Hannah, to continue to work on the project and keep progress in motion. This included a Skype meeting, two more visitations to the home for measurement checks, multiple client revisions, multiple prints, and a meeting with the clients for in-house material selections, which was submitted to the homeowner on 6/10/22. This estimate included a $5,000.00 deduction from the estimate towards selected materials. If there as a holdup it was in finding a contractor that would work within their scope and budget and was willing to travel to their location. After finally finding a contractor that would travel to their property and Hannah leaving multiple emails from the beginning of July through September 1st, a final email to Hannah and this review was the final shocking response. I also wish to say that we are a small business that deals with plumbing supply houses and not a big box store. If we are given a 10-20% markup on what we purchase, I could not stay in business giving my discount to the client, nor did I agree to do so. We do not get the discounts that a big box store does, nor do box stores give me a discount. This unfortunate, strong, negative, unexpected review is extremely upsetting and I just found out that they are posting this on every site they can to try to damage my reputation.