Customer ReviewsforUI Digital, Inc.

This whole system is a joke. No communication with support- cant set machine up, so many issues . It states not to do anything until you set up onboarding - cant set that up until you complete things up to that point . I have reached out and gotten told that I have to do everything then set up for live . So basically, I paid right at $6,000 for a paperweight that is in my way and worthless to me. I requested shipping label to return.The company I ordered thru offered things - that didnt work out either - I have screenshots of call logs , emails , pictures from websites that I have reached out to. Id advise anyone to go with a different brand other than Uninet . I no longer want to wait around for assistance- just refund my money - and provide shipping label. I dont think it is morally right to advertise things to have people purchase the items to leave them in the dark and advertise things that arent true as the things with this package I paid for . Ive had this machine sitting for well over 2 weeks maybe 3 now, but just keep getting lied to. If you want scammed out of a bunch of money this is definitely the company to use . I also have the description of what I was to receive- and what I have not gotten . I purchased thru swing design so I feel they are responsible for this as well . And of course no one reaches out and responds back, the only response you will get is I will be reaching back out to you . However that doesnt happen. Remember theres a time frame too and they are close to the timeframes so I wont be able To return it. Been in contact since day after I got it .I will get my money back full refund - if not I will be the one to file a civil suit along with many others that are very unhappy with this device/ paperweight product . Ive had since 04/11/2024

Hi ******. I am very sorry to hear you are experiencing issues with our product. I requested our technical support team to review our system to see what may have went wrong with setting up your printer, but unfortunately there is no record of any correspondence or issues reported. The onboarding process is strategically designed to give our consumers the best advantage in starting off on their printing journey with great success. Most onboarding's can be completed with 1-2 weeks of a customer receiving, unboxing their printer and watching our Masterclass. If you have not already booked your onboarding session, you may use the link below to do so!*************************************************************** Also, if you would kindly enter a support ticket by emailing ****************************************** so we can make sure you are up and printing successfully in no time!Thank you