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Find a Location

Special Needs X-Press, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforSpecial Needs X-Press, Inc.

    Magazine Distributors
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    35 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Special Needs X-Press, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      927 Old Nepperhan Ave, Yonkers, NY 10703-1708
      BBB File Opened:
      7/25/2012
      Alternate Business Name
      • SNX Books

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2023

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I placed an order on January 31st 2023 on *********** for which I received a confirmation email with a link to follow my order. This email stated that I would get an email when my order has been shipped.After a week I still didn't get that email so I write Special Needs X-Press if my order has been shipped since I didn't get an email for the shipment. They replied to me saying that it had been delivered and gave me a **** tracking number. I then proceed to check the tracking number and see that the package has been delivered to a complete different address than the one I had put in my order.I then write the company to ask them if they gave me the wrong tracking number or maybe the package has been sent to the wrong address. I didn't get any reply.A few days after I write them again giving the same information about the wrong tracking number, or that it has been shipped to the wrong address or maybe even it has never been shipped. And I asked for a refund. I never got any answer. I wrote them again today asking for a refund. I'm also contesting the payment to my bank because I paid but the package has never been shipped and I want a refund.I hope you will be able to help me. Thank you for your time.
      Read More

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Local BBB

      BBB Serving Metropolitan New York

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