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Review from Linda F
1 star03/01/2022
Three months, two Advanced Solutions tech visits, an electrician visit and SIX calls with ****** Protection Plus, $200 out of our own pocket and the $279 cost of the "Protection" Plan and I am still sitting with a broken Bosch dishwasher. The cost of the dishwasher was less than what I am now out of pocket. And it's still not repaired.Told by the tech from Advance Solutions in person (****** regional repair source) and on various calls with ****** that the parts - a motor, a drive motor and a drain pump- -tech said parts HAD been ordered,- ****** said HAD NOT been ordered, -order ticket was CANCELLED BY THE **** because the problem was resolved?!? Why are you ordering/not ordering a new motor and drain pump - Advanced Solutions said new order was placed, parts are backordered - ****** has no notes exist showing new order or any previous or subsequent conversations existing between Advanced Solutions and ******. This level of Customer NO Service is unacceptable at any price. Don't waste your time with an Advanced Solutions tech. They will tell you - and ******-anything to get out the door and generate another service call. Next time we will buy from a reputable dealer who makes a commitment to quality and stands behind it.
Advance Solutions of New York Inc. Response
03/02/2022
Thank you for your inquiry. We can address the matter. Please provide Full Name, Address and phone number of the customer so we can pull up the records. If there is a case or claim number, please share as well. Once found, we can review the case and provide answers to your questions. Thanks You
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