ComplaintsforYonkers Kia

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a call on 1/26 from the finance department at this business informing me that the sales contract (executed by both parties on or about August 2019) for my 2020 Kia **** had the incorrect *** number and if this wasn't resolved that day, *** would be taking my car. I've explained that I recently had a problem with this business and that I refuse to work with them because about two years ago this business fraudulently charged me for an engine swap while the vehicle was under warranty in which this business accused me of using bad fuel and billed me about $2,000. When I called *** *** they informed me that the issue was that there were metal scraps found inside my engine and the engine needed to be replaced which was covered under my warranty. It was also explained that it was up to the owner to not bill me, they attempted to intervene but the owner said no so I was charged about $2,000. This was the last time I ever went to this particular business for anything and hoped to never have to work with them again. Now they are requesting that I sign a new contract to correct the *** error they made on a sales contract from 4 years ago in order to avoid *** from taking a car that I have been making all of my payments on. I would like to resolve this issue but not directly with Kia ********************** due to the fraud which caused me financial harm a few years ago and due to the fact that they are negligent and unprofessional. I have explained this to the finance department, and also to *** **** I never want to associate myself with this particular business and seek intervention from the BBB.

  Business response

  01/30/2024

  This customer brought in their vehicle due to having the gas tank filled up with E85 ( ************* and the engine not acting normal. Unfortunately the vehicle is not made to handle this type of fuel. As per the photo attached, the customer was not charged the nearly $2,000 they are claiming. As you can see the the customer was charged $693.52 in labor to clean the E85 ( incorrect fuel ) from the vehicle before the fuel pump and fuel injectors were damaged and perform the necessary steps to ensure proper function of the fuel. ********** ******* did in fact cover the engine replacement under warranty for a total of $3,643.59 which the customer was not charged for. I hope this addresses the customers concerns and clears up any miscommunication that *** have been experienced. 

  Customer response

  01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  That is a fabricated story. When I contacted *** *** to seek clarification about what the business was allergic regarding my fuel and they informed me that they had no reports about the fuel being bad. *** *** informed me that there were metal shavings found in my engine and it needed to be replaced which would be no cost to me as it was under warranty. The reality is that 2020 *** souls had faulty engines as evident in recall number ********** While it is probably true that *** paid for the engine replacement as it was under warranty, the employer also charged me, the customer with the bogus claim that I used bad fuel on my engine. Not only was this claim fraudulent, but it was also insulting as I never used E85 grade fuel, always used 87 or higher. At that time I attempted to get the owner to investigate the mishap made things right however the owner refused and charged me regardless. This made me lose all faith in ever returning to the business or to ever own another *** ******* in the future. Regardless, the issue at large still remains in that the same business has now harassed me to fix their error regarding the incorrect VIN number they listed on the retail instalment contract with an unreasonable deadline, and threats of *** seizing my ******* if I fail to comply. I ask that the BBB intervenes to resolve this issue since I have little faith in this business ability to resolve it in a manner that is ethical or non-negligent.

  See attachment for:

  A) The recall number on the 2020 *** **** engines.

  B) The retail instalment contract with incorrect VIN Number.

  C) The correct VIN number of the ******* in question.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Yonkers Kia on 8/24/2023 with my husband in hopes of buying a 2-3 year old German SUV. The salesman, ***********************, kept pushing the *** because, It comes with a 10 year/100,000 mile warranty. I kept this in mind. He showed us different types of *** SUVs, had ** sit in them, and told us all of the specs on each vehicle. After he got me to like the **** it came down to either the Sorento or Sportage. I eventually went with the Sorento. He told me if I took the green one it would be cheaper. I took it. I shouldve went on the *** website because when he told me the price of a 2023 ***********, $46K, my husband was not happy. I told them that I wanted to spend, at the most, 30K. But after getting me to love the car by telling me all the things it had, like LED interior lighting, auto lift tailgate, automatic adjusting seats, which none of these things it had. On the sales slip it said that its a new vehicle with only 5 miles on it, which is a lie, it had around 350 miles on it, and our insurance policy, that I had to put up 5K, just for the policy, states that its a used vehicle and only worth about $34K, new. I was charged 3K for a warranty that was supposed to be free, I was charged $500 for a rim and tire (new car), and also charged $1,208 for a key replacement, $1,000 for Lojack1, and almost 10% sales tax, $4,408.48. I should have only paid some of the sales tax, and the other things I never got. I have 2 different sales slips too! And they each say something different. I paid a grand total of $54,323.98, for an exact match on the website, brand new for $30,090 MSRP. Why did I pay 24K more then? I gave him 19K cash down, and financed the rest. I questioned our salesman but he assured me that I paid the right amount. I know that Im being duped, and I want back whats rightfully mine, at least 20K! They need to fix my altered sales receipt, fix our insurance policy that stated its a used car, valued new at $34,590. Or Im suing.

  Business response

  10/30/2023

  *** consumer purchased a 2023 Kia ******* from Yonkers Kia on 8/24/2023. *** Vehicle Buyers Order, which is signed by the consumer, states that at the time of sale the vehicle was new and the odometer read 5 miles. *** Vehicle **voice, which is signed by the consumer, also states that the vehicle is new and had 5 miles on the odometer at the time of sale. *** consumer has not provided any evidence to the contrary. 

  Moreover, the time for the consumer to notify Yonkers Kia of a discrepancy regarding the odometer reading was at the time of delivery, not five weeks after the date of sale when the vehicle has presumably been driven many more miles. ** addition, even if there was such a discrepancy regarding the odometer reading at the time of sale, an odometer reading of 350 miles would still classify the vehicle as a ********* Vehicle. See Vehicle & Traffic Law 415(1)(h)(iii) (new motor vehicle means a motor vehicle classified as a passenger automobile . . . which has less than one thousand miles on the odometer.); 15 N.Y.C.R.R. 78.13(a)(a).
  *** business does not have access to the consumers auto insurance policy but notes that the insurance card issued at the time of sale states that the vehicle is new. *** business requests that the consumer provide a copy of the policy document valuing the vehicle at $34,000, though the business would surmise this amount reflects the lien holders security interest in the vehicle rather than the retail value of the vehicle at the time of sale. 

  *** agreed upon purchase price of the vehicle was $45,998.00. **cluded in this price are the manufacturers warranties listed on the window sticker of the vehicle, LoJack vehicle recovery service and key replacement service. *** consumer also purchased additional warranties through **************************** including a tire and wheel warranty contract ($500.00), and a mechanical service warranty contract ($3,000.00). *** consumer signed separate agreements for each product, and the cost of each is clearly listed on each warranty contract as well as the Vehicle Buyers Order, Vehicle **voice, and Retail **stallment Contract. *** dealer document fee for processing the consumers registration and title application is $175.00. *** total taxable amount was $49,673.00. *** transaction is subject to the combined ************** and ************* sales tax rate of 8.875% ($4,408.48). Non-taxable costs include the ************** inspection fee ($10.00), the ************** tire tax ($12.50) and the consumers ************** DMV registration fee ($220.00). *** total cost was $54,323.98. *** consumer made a down payment of $19,000.00. *** remaining balance of $35,323.98 was financed through Exeter Finance Corp. 
  
  *** consumer is not *********** a refund from the business. If additional explanation is required, please contact your Finance & **surance Manager.
  

  
  

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about July 5 2023 this place of business ran my credit for a purchase of a car without my permission or consent I never was at there place of business nor did I authorize anyone from the place of business to run my credit

  Business response

  10/06/2023

  Attached, please find evidence of the consumer's authorization to obtain the consumer's credit information prior to July 5, 2023 for the purpose of shopping for an auto loan, as well as evidence of the consumer's physical presence at Yonkers Kia on 7/9/2023.

  Customer response

  10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I dont see no attachment of anything saying I was there at there place of business I never been there and never gave no one permission to run my credit 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  10/13/2023

  The consumer's reply does not warrant any further response from the business. The business has provided sufficient evidence of authorization to obtain the consumer's credit information for the permissible purpose.

  Customer response

  10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  No where did it show I authorize my credit to be ran it shows a correspondence between me and a person who is not a licensed car dealer I am not satisfied 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an extended warranty as part of my financing from Yonkers Kia. When I purchased my preowned 2016 Mini ****** from Yonkers Kia, the Finance Manager, ***************, told me that the bank required me to also include in my purchase an extended service plan on my car due to the cost of repairs. He had a chart in front of me with the various options and we selected one and it was rolled into my car loan. I have called and stopped in on numerous occasions to get a copy of the warranty and am given the run around (the file is at another location etc.). I now need to use the extended warranty for a pricey repair and I still cannot get any information from Yonkers Kia on who the company is, a contact number or even my warranty plan number. I call and am transferred or am told to call back. I need help resolving what I now believe is a complete scam on the part of the ****************** at Yonkers Kia.

  Business response

  08/01/2023

  The business requests that this complaint be rejected because it does not meet the BBB's Complaint Acceptance Guidelines in that the consumer's marketplace transaction was in September 2019, more than 12 months from the date of the instant complaint.

  Notwithstanding the above, the business is searching its physical records for the deal folder which contains a copy of the consumer's warranty agreement(s). The business's electronic records only date back to 2020 at this time. Once the physical folder is located, the business will scan and upload a copy of the agreement(s) to the consumer via the BBB complaint intranet, or directly to the consumer via email.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I on the 7th of november had an issue with my leased vehicle that left me on the side of the road. i got my car towed to the location i got my lease from. It needed a new transmission which i was told that following monday after a mechanic by the name of ****** reviewed my car. He mentioned the part was approved or transmission approved to order on the 9th and awaiting the part by mail. he said should take a few days to get here and shouldnt take more then a day to put transmission in. that was on the 9th. then that next monday the 14th of november he told me the part just got here after ignoring my voicemails and will put it in once he gets time.On the 16th my mother whos name is on the car also went to *** to see why this was taking so long and if i was lieing about the process..the mechanic told my mother that the part wasnt in yet and awaiting the part. the misinformation and the fact that this was my car to get to work was troubling because had i not had my brother taking me to work i would be without a job because they failed to update me on the a rental car availiable per my contract. had i been in a different situation i could of lost my job. now before thanskgiving after all the negligence.. i decided not to care about the lies and just focus on getting my car. He told me on the 22nd of november that he would have the car ready by saturday after mentioing to me about a loner car that would cost me $500... i said no and told him i would just pick up my car saturday but call friday to confirm. fridays comes and no answer all day. day after thanksgiving. i get it but still i was told a day when the car would be ready. i decided to give them another weekend to work on it or just get it monday with family being with me at the time. i come in monday and the car was on the side with other cars being fixed right in front of me/ the mechanic was not there and associates said to me just awaiting clearance to get the transmission put in. i just feel helpless.

  Business response

  11/30/2022

  This consumer's vehicle arrived at Yonkers Kia's repair shop on 11/9/22 by tow truck. Kia **** line was contacted on 11/10/22 (case # ********). Transmission part # 48000 2h300r was ordered on 11/14/22 and delivered to Yonkers Kia on 11/19/22. The consumer's vehicle is next in line to go through the shop and our Director of Fixed Operations states that he expects the work to be completed by tomorrow, 12/01/22. 

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2016 Kia **** engine had been lagging so I took it to Service for it to be checked, this was back in August. After 3 or so ************** called my husband to inform that what needed to be changed was the Catalytic Converter. Our point of contact was ******. After that call, it was radio silence for about 2 or so weeks. My husband called the ****************** again but was told that ****** was on family leave and no one was able to know what was happening with my car. In my opinion if a staff member is out why not delegate the job/case/project to someone else. After various calls from my husband, and him having to become irate with staff over the phone, we finally got someone to take over ****** and give us some type of results. My husband has now been talking to ******** Who informed him that the Catalytic converter had to be changed and that the part would take about a week or two to arrive. He then mentioned that the car should be ready about a week after the part has been received. (This was said to us back in early October). Once again, we awaited a phone call from **** My husband calls again, he is then told that the service would cost about $900+ since now not only is the issue the Catalytic Converter but the Sensor and the Flex Pipe also have to be replaced. When we purchased the car, we were sold an extended warranty that would "pay for everything". My husband explains to ******* that we have this policy and that everything should be covered by it. ******* then goes on to tell my husband that our policy is not "platinum" therefore we have to come out of pocket. When we purchased the warranty we were never told about the other options available. I have now emailed and called the Service Manager, ******************* but he fails to return any of my calls or acknowledge my messages. I have continued to pay my monthly car note and insurance for a car I have not even been able to use since August.

  Business response

  11/15/2022

  The business has been in contact with the consumer and understands this complaint to be resolved. Notwithstanding this, the consumer's ****************. contract number is **********

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought car in for service, kept for ten days, and was returned with nearly 700 more miles on odometer. I have copies of work order where mileage is listed and photocopy of odometer when it was picked up. No one has an answer and ******************** has told me there is nothing they can do about that. At no time was permission granted for anyone to drive my car, let alone 700 miles. This is outrageous!

  Business response

  09/01/2022

  The consumer dropped vehicle to service with a no crank/no start, and vehicle shuts down while driving concern. The business performed a full system check, road tested vehicle and determined vehicle was working as designed. We attempted to return vehicle to customer, but the customer refused to pick up the vehicle until we duplicated the concern. A repair shop employee drove the vehicle home on two separate occasions and on both occasions the vehicle drove perfectly fine. After working with Kia *****line, they also determined the vehicle to be working as designed and we released vehicle to customer. The business provided a loaner vehicle to the customer while trying to duplicate the drivability concerns the customer expressed. The business is not sure how the customer expected us to duplicate a drivability concern of lack of power with the vehicle parked on our lot.

  Customer response

  09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Answer Here]

   My vehicle was dropped off several times with the same issue. The car just would not start and all the lights on the dashboard were blinking. I never had any driveability concerns as once the car started, it was fine.The last time I brought the car in, I was provided a loaner and was told that *** technicians would be coming down to check out the car. I called several times and was told that they had more testing to do. At NO time did I refuse to pick up my car.

  *** states that a repair employee drove my car home for two days to test it out. Nearly 700 miles was added to the odometer, and when I questioned it they got frantic. I think they thought that I would never take notice and, to add insult to injury, my gas tank was on empty. When I questioned that, ******* told me that he could take care of filling up my tank to which I replied, that is not the point! The service personnel are a bunch of wise guys and each time you inquire about something, you get a different answer. The bottom line is I NEVER gave anyone permission to drive my car and certainly NOT for 700 miles. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business response

  10/14/2022

  We apologize for the delay and oversight. Attached please find a copy of the check issued to the consumer today, 10/14/2022, for mileage reimbursement, along with **** tracking information. 

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Over one month ago I had given **** the salesman from the dealership was verbally told the vehicle was coming in end of March. Then received a call from **** the car came in with different options the price was now higher per month. Ive asked for my deposit of five hundred dollars back over 10 business days. This what I was told from **** how long it would take for it to be returned. As of today Ive not been given a return receipt to state its been processed or the money.

  Business response

  04/26/2022

  This consumer's refund was processed on 4/7/2022. Attached is a copy of the receipt. 

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yonkers Kia has had my vehicle in for repairs for over a month. When I call I do not get calls back. I have no loaner vehicle. I haven't been able to work in over a month. They held my vehicle for over 2 weeks without even looking at it. They just keep giving me the run around. Why am I paying for a vehicle that I do not have.

  Business response

  01/24/2022

  When this consumer brought his vehicle to Yonkers Kia for service, the vehicle was infested with rodents, which had chewed through wires inside the vehicle. The consumer's insurance company did not inspect the vehicle until approximately one week after the vehicle was brought to Yonkers Kia for repairs. The insurance company then delayed in approving the claim, and denied coverage for the consumer's loaner vehicle, which is why the consumer was not given a loaner vehicle. Once the consumer's claim was approved, Yonkers Kia ordered the necessary parts to repair the consumer's vehicle. The parts are currently on backorder. Yonkers Kia has been in communication with the consumer throughout the process advising him of the delays. The consumer was also present at Yonkers Kia on January 24, 2022 and spoke with management in the Parts & Service Department. 

  Customer response

  01/27/2022

  After the vehicle was dropped off i was told they performed one test and needed to perform one more. That gave me the impression that my vehicle repair was under way and I should have it back shortly. Then it was one whone wiring harness that needed to be replaced. Then it was something else that needed to be replaced. Then it was things are back ordered. The information me and my insurance agent are being given is misleading and dishonest. This is all smoke and mirrors.

  Business response

  02/14/2022

  Our Director of Fixed Operations has been in contact with ********** ******* on this matter, and ********** closed this case. This vehicle has a wire harness issue due to a rodent problem. Rodent problems are not manufacturer defects or a common type of problem in automotive repair. In addition, this vehicle is going through insurance which has caused more delay, and the harness is on backorder.

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************************** at Yonkers Kia stole $2,000 from me. I gave him $5500 down payment and he never documented it and pocketed the money. He told *** that I only gave him $3500. He also Forged my signature on contracts and altered contracts after I signed them. He also charged me $40,000 for a car that he told another employee was only work ******.

  Business response

  11/16/2021

  This consumer was referred to Yonkers Kia by the consumers uncle who is an auto sales broker. The consumer executed a motor vehicle lease agreement dated 8/28/21 (attached), and paid a total deposit of $3,500 ($2,000 on a credit card and $1,500 on a debit card). Receipts for those deposits are attached.
  
  At the time the contract was drafted the consumer stated that she would like to deposit an additional $2,000 in cash but needed a short amount of time to get the cash. As a courtesy, in anticipation of the consumer paying the additional deposit money, Yonkers Kia drafted a second contract identical to the first except that the deposit amount was $5,500 (the first page of which is attached to the consumers complaint). Both contracts were executed by the consumer. Yonkers Kia advised the consumer that it would submit the second contract to the lender if the deposit was received within the next couple of days. Otherwise, the first contract was the only valid contract and would be submitted to the lender. Shortly after the contract date, the salesperson handling the deal went on vacation and asked the consumers uncle, the referring auto broker, to accept the $2,000 deposit if and when the money was paid.
  
  Because the uncle did not inform Yonkers Kia that the consumer paid the additional deposit, and because Yonkers Kia received no additional money down, the first contract was submitted to the lender.
  
  The uncle/broker subsequently informed Yonkers Kia on 11/15/2021 that the consumer did pay the broker $2,000, which the broker then paid to Yonkers Kia. Yonkers Kia then provided the consumer with a receipt for the deposit (attached).
  
  The consumers request for $40,000 and title to the vehicle is denied.
  
  Management offers the consumer the following options: (1) execute a new lease with the $2,000 deposit applied; (2) accept a refund of the consumers $2,000 deposit; or (3) return the vehicle and cancel the contract.
  
  If we do not receive a response within ten days, we will issue a check for $2,000 and mail the check to the consumer.
  
  The remainder of the consumers complaint is simply not true. All signatures are valid and neither contract was altered. Yonkers Kia asks that this complaint be removed from its profile in light of the consumers accusations of criminal conduct which violates BBB guidelines.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩