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            Business ProfileOn Trac Services, Inc

            Transportation

            Contact Information

            14 Beverly Road

            Yonkers, NY 10710-4126

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            14 Beverly Road, Yonkers, NY 10710-4126
            BBB File Opened:
            9/20/2005
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/02/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order that uses OnTrac as their delivery service. My package was sent and while the tracking number stated that it was delivered I never received anything. I contact the shipper, they sent out another package and again, my package was no where to be found although the tracking number states it was delivered.I contacted OnTrac and all they keep telling me is that the system states that it was delivered and that concluded their investigation. I know what the system said, but I looked everywhere and I don't have either of my packages. OnTrac is not being helpful or in my opinion taking this seriously! I needed those packages and they were delivered. I am frustrated and anger. I cannot find a number to speak to someone and the email I have received do not take my situation with any seriousness. I can provide those emails if you would like, but I would like to file a formal complaint. Their business practices are not acceptable when two packages are sent and NO packages are delivered.Thank you,*******
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            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Debbie B

            09/29/2023

            Got text in the morning that my package was delivered the night before no package at my door and no package in lobby contacted company which you can only do online they state package was delivered.No pictures for proof and they said they cant help me.Are you serious!!! Why are the thieves allowed to work without any oversight Im confused.I guess they all work together stealing peoples packages. Do not shop at stores that use this company and Im surprised BBB has not tried to shut this business down!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Metropolitan New York

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