ComplaintsforNissan of Yorktown Heights

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my brakes fixed recently at this business. The following day I heard a loud, clanging clicking noise. Every time I would hit the brakes at low speed. I had to wait a while to get a service appointment which I bought in today. The service consultant told me that my brakes were fine that they dont hear a clicking noise even though theres a clicking noise but the problem is I have a very loud noise coming from the front, which is my wheel bearings that need to be replaced, I explained to the service person that I bought the car in over a year ago for that problem while it was still under warranty I was told that it was a loose bolt and something needs to be tightened and that it was taken care of I called the next day to tell them that the loud noise when Im driving is still there I was dismissed and told that thats the only problem that they saw theres nothing else that they could do. Now over a year later, theyre telling me that that noise that I was complaining about over a year ago Has to be fixed and I have to pay for it. When I explain to him that I have complained about this and was told that it was fixed and that the noise was nothing that they can find he told me well that was ****** miles ago so I dont know what to tell you. I said I wanted him to go in and review because I had definitely bought the car in for this why it was under warranty and again was told well they said it was fixed and that it was something loose but it wasnt. it was my wheel bearings the whole time the noise has not ever gone away. He completely brushed off what I was saying and told me to call Nissan North America and that theyre not gonna do anything about it because it was such a wide span of time as I am looking at safety concerns about driving like this it seems to be very very dangerous to be driving around and Ive been driving around for a long time like this. I do not feel I should have to compensate for a huge error on their part. It is in their records.

  Business response

  03/25/2024

  We appreciate your feedback on your recent visit.  We have had a chance to review your concern and found that when you were in originally there was nothing wrong with your wheel bearing, and that is why we did not recommend to have it replaced at that time.  If, it was something that was missed by ************** you would not have been able to drive the vehicle for an entire year afterwards as the concern would have continued to get worse.  In your case we rectified your concern last year and this is a new different concern that you are experiencing, and we are happy to fix your vehicle but will have to charge for the repairs.  We are happy to work with you but there will be some costs inccured by you.

   

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently discovered an unauthorized inquiry on my credit report dated [Jan. 07, 2023]. I did not give consent for this inquiry and have no prior dealings with the business in question. I have contacted the creditor regarding this matter, but there has been no response from their side. Please investigate and remove it from my credit report promptly.

  Business response

  11/01/2023

  We had an opportunity to review the clients claim.  The client did put a online application in back on 01-01-2023.  It is a secure site and was done voluntarily.  The client is also a previous customer of the dealership and we did have a recorded conversation with the client prior and after the inquiry was submitted.  This case is deemed closed

  Thanks

  ***********************

  General Manager

• Initial Complaint

  10/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was on their website to order Part numbers T98T6-9BU3A and T98T6-9BU3B (Step Assist Rails for my truck), and I saw they had them on sale at the price of $243.75 each. I ordered one of each, in which I get a confirmation email and paypal began processing my order. I then receive an email from nissan from a representative named *************************, telling me that they're having issues with their system and that they can't sell me them for that price. He then counteroffers and says he can sell me them for $290.00 each for the inconvenience. I tell him I'm sorry that your system is messed up, but I purchased them for this price and I'd like that to be honored. He responded with, "No I can't do that I'm so sorry I'll just cancel the order for you." Below I will attach the emails of our conversation and screenshots of their site STILL showing them for $243.75, two days after this all transpired.

  Business response

  10/06/2022

  I apologies for the communication you received from our parts department.  The site you used was a third party site that the pricing was wrong.  I have instructed my parts manager to get in touch with you and honor the price given o you.  

  Customer response

  10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  08/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Im having issues with Nissan holding up with their end of our contract together Ive been having issues with my vehicle for over a year now and nothing is being resolved to fix it they always tell me to bring my car when the car is having issues I do so they look at it and tell me nothing is wrong when there clearly is multiple things wrong with it they had my car for a month at one time I had to call and ask whats going on they told me they forgot they had my car then 3 days later I get a call saying they heard the issue and fixed it I pick the car up within a hour Im hearing the same problems with the vehicle and the issues was never resolved now a year later Im still having the same issue on top of other issues with the vehicle and just to get my car in there with a loaner that I was promised in my contract for the extended warranty they wont honor gentleman today told us to bring the car to look and it which is the same bs line they have been saying for a year both dealerships Yorktown and ************ talk down on each other every phone call I had with each location I keep calling and asking for the general manager but they wont put me in contact with them Im a repeat customer to this dealership and they treat people like c*** and think we dont know no better I dont know if someone form bbb can reach out to me about this so I can explain better because there is a whole Lot more than just this that this company does also I have had another mechanic look at the vehicle and they said issues could possibly be the struts or the plunger to the master cylinder a warranty part but on top of that theres issues with the transmission and also something electrical the display screen doesnt work sometimes or glitches in and out hopefully someone reaches out to me to help with this situation because what Nissan is doing isnt right and after reading reviews about this place Im not the only one they do this to

  Business response

  08/27/2022

  We strive to help all of our customers in any way we can.  I have spoken with the customer and feel we have done everything we can to help resolve his issues. 

  Customer response

  08/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [strange my car still makes noise everyday but your guys tell

  me they dont hear anything then your service manager tells 

  my mother to prove that you guys had my car for

  a month and didnt fix anything your company is full of bs I spent all that money on the extended warranty for the perks of having a loaner and what not but you dont provide loaners terrible company dont worry Nissan will be paying for whatever needs to be fixed you guys lie to much to customers and clearly to the bbb you havent satisfied me as a customer one bit 0 stars for you #fixmycar]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  08/30/2022

  My service director offered the customer to bring down his vehicle so we can look at it.  That is how we left off with the customer.  They can contact the service and bring it down anytime. 

  Customer response

  08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They had my car for a month said it was fixed the issue persisted then the manager disrespected me when I told him his mechanics didnt know what they were doing why would I want to trust a company that doesnt do their job correctly and they lie constantly this business is a hour away I live next door to a Nissan and they are worse than Yorktown is when it comes to looking at the car give me a loaner like I was promised which I pay for and fix my car terrible company 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2015 RAM from Nissan of Yorktown Heights in July of 2021. On 9/17/2021, the motor failed. I had the truck brought back to Nissan and after about 2 months of back and fourth with them they agreed to replace the motor with a refurbished one and said they would charge me half price. I agreed and subsequently paid them and $2,763.29 for the new motor. On 6/5/2022 the motor they sold me failed. I brought it to PAMBY motors, a certified Chrysler, Jeep, Dodge repair shop and after an inspection of the engine they informed me that the engine was a mess. They said parts were held together with zip ties and that there is no way the engine was refurbished and purchased by Nissan. They said it looked like it was taken out of a junk yard. I am have already argued with this dealership just to get them to replace this engine int he first place. I would like to request a full refund of the money I spent for what they claimed to be a refurbished engine. They sold me the engine dishonestly and I am now in an unmanageable financial situation with a truck that does not run and that I can not sell as it sits.

  Business response

  07/08/2022

   

  TOn Thursday July 1, 2021 *************************** purchased a used 2015 Dodge Ram **** pickup from Nissan
  of Yorktown Heights. The vehicle was purchased with ******* miles on it and was sold in AS IS condition
  mechanically and cosmetically.
  *************************** also purchased an extended powertrain warranty same day the tuck was purchased (
  Thursday 7/1/2021 ). On Monday September 13, 2021 *************************** cancelled the extended
  powertrain warranty on his 2015 Dodge Ram ****.
  On Friday October 8, 2021 *************************** brought his 2015 Dodge Ram **** truck to the Service
  Department at Nissan of Yorktown Heights stating his truck is making a loud noise when started and
  running. The truck came into the ****************** with ******* miles on it. The ******************
  found noise from truck coming from the engine internally. The engine has internal damage causing noise
  when started and running. The truck will need to have the engine replaced due to internal failure.
  After contacting ****** and giving him the news on the necessary repairs, Nissan of Yorktown Heights
  tried to have ****** ******** extended powertrain warranty reinstated. The extended warranty
  company denied the request. Nissan of Yorktown Heights at that time gave *************************** the option
  to replace the failed engine with a used engine from a junk yard. Nissan of Yorktown Heights gave
  *************************** a couple of used engines options that were available. ****************** decide on the option
  of a used engine with under ******* miles on it which came with a 6 month / ***** mile parts warranty
  only. That warranty does not cover any labor.
  The cost of the replacing the engine with a used engine and the labor to have it installed was to be
  around $5500.00. As a goodwill gesture to our Customer ******************, **********************
  decided to split the **** to replace the engine with a used one 50/50 with ******************. ******************
  agreed and was very pleased that Nissan of Yorktown Heights would split the **** 50/50 with him.
  Nissan of Yorktown Heights was able to procure the replacement used engine. The used engine was
  installed in *** ******** truck. The truck was test driven 34 miles and rechecked. The engine was
  operating fine and the vehicle was returned to ****************** November 10, 2021. ****************** paid half of
  the **** and Nissan of Yorktown Heights paid the other half. *** ******** truck left Nissan of Yorktown
  Heights with ******* miles on it and driving fine.ell us why here...

• Initial Complaint

  04/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My family and I have owned or leased at least 6 various Nissans over the past years and currently are in the process of buying the 2019 Altima which I leased. This has been a most unpleasant experience. This will be my last Nissan.I went to several dealers to buy the leased ***************************************** Yorktown Heights, **. They told me I had to finance the car from them in order to buy it. According to Nissan Financial, that is illegal. Then I went to the dealership in *******, ** and was told that in order to buy the car back through them there would be an approximate $2000 up charge because "you didn't lease the car from us and we need to make some money on this deal." Again, Nissan Financial later told me this too is illegal.So I went back to the Yorktown Hts. dealership and worked out a deal to lease a new 2022 Altima. I was assured the features were the same as the vehicle I was trading in. When I picked up the car and the salesman was going over the features with me, I asked where the heated steering wheel button was. He had no idea. Well, the car has no heated steering wheel. I returned the car. Eventually, we worked out another deal leasing the same vehicle. I went the next day to pick up the car again, and as I leave the lot, I see that there is no numeric temperature reading for heat and AC, just a dial. When I arrive home, I go to program my garage opener only to find that there is no homelink feature. I didn't want to find out what other features were missing.I was very upset having been lied to that the 2022 car had the same features as my 2019. I called the dealership and they came and returned the 2019 and took the 2022 vehicle back. That was A LOT of wasted time and energy on my part. Furthermore, I was told that the monthly payments after the lease ended would decrease my purchase price. Again, that is not true. So I have paid two extra months of lease payments for no reason.

  Business response

  05/25/2022

  I believe we handled the situation in the best way possible. After understanding the customers need, we immediately sent someone to them and exchanged cars. We cancelled the transaction completely. With the current status of inventory due to the supply chain, customers unfortunately need to either give up options or add option that they may not want.  

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The main complain was hard shifting on Nissan Versa when I scheduled service call. Service center did recall fix and recommended transmission mount replacement. After the car was picked up. The same issue is still present, and car continues hard shifting and now it is even having issues starting. Had to have it jumped in parking lot the next day after it was picked up. Called dealer contact and never received callback. I believe this dealer either has incompetent technicians that don't test their work or is trying to scam me out of more money.

  Customer response

  11/07/2021

  Better Business Bureau:
  
  At this time, I have not been contacted by Nissan of Yorktown Heights regarding complaint ID *********
  
  Sincerely,
  
  ***** *****
  

  Business response

  09/06/2022

  I have spoken with some staff that was here at the time and it seems these issues have been addressed  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩