Business ProfileforCarbone Honda Yorkville

In May 2021, I purchased a 2014 ***** ***** with an automatic CTV transmission from my Aunt, who only drove the vehicle to and from work. The vehicle came with around 60,000 miles on it. Super low mileage for a 2014 vehicle. By the middle of October, the car had about 70,000 miles on it. While on the thruway, driving 65 mph on cruise control, the RPMs rapidly increased to 5,000/6,000 and the car simultaneously lost acceleration. Every dashboard light came on (for example check TPMS system, check transmission, check power steering, check hill start assist system). I was stranded on the side of a busy highway for an hour or so, waiting for a tow truck to come help me. I paid for the car to be towed to my mechanic who was about 25 miles from me. When he received the car, he plugged it in to to his computer to check it out and the computer thought it was the transmission sensors that needed to be replaced. When he went to change the sensors, one of them came out covered in metal shavings. The second sensor was welded into the transmission and he couldn't even get it out. We realized the entire transmission had seized up. Apparently, the transmission turned into a blender shooting metal shrapnel all throughout itself. The vehicle was always maintained when my aunt (original owner) owned it. I have also done my own routine maintenance since I've received the vehicle. I called ***** Corporate to let them know what was going on with their transmission and they asked if I could take it to a ***** dealership to have it diagnosed. The representative from ***** told me when they diagnosed it, we would know whether it was a defect or normal wear and tear. I paid for ANOTHER tow to my local *****, who called me and notified me that the transmission was seized up. So I paid $120 for a ***** dealer to tell me what I already knew. When the dealership contacted corporate, they told them that it seized because the transmission fluid was dark. ***** Corporate contacted me and told me that the dealership can withhold information from their customers, which infuriates me. They also stated that written in the owners manual it states that you must have the transmission fluid changed routinely as well. When checking the manual, it states that at 90,000 miles its RECOMMENDED to change the transmission fluid. They never documented that it's necessary and besides, the transmission had 70,000 miles on it and shouldn't need a transmission fluid change for an automatic vehicle. A man named Art, from the dealership, has called me multiple times and is always rude and unprofessional! He doesn't have customer service skills at all. He stated that if I want the transmission replaced, out of my own pocket, I would have to pay $3,000 for a USED transmission with 62,000 miles. He also told me that they have to BREAK the sway bars in order to fix it and the sway bars would cost around $300 to replace. I continued to ask him additional questions about the situation, as I'm not familiar with transmissions, and every time I spoke, he interrupted me. He hung up on me at one point as well. He has had no sympathy or empathy for my situation nor has he apologized for any malfunction of the *****! I've previously owned a *****, my family members and partner own ******. We are a ***** family and we can NOT believe they would treat us like this. We've worked so hard and spent our hard earned money with a company we thought deserved our business. I am writing this to make you aware. If this issue is not handled professionally and with proven evidence for cause of the mechanical failure, I will be happy to take my money elsewhere. The warranty that includes the transmission expired at 60,000 miles, however, it is still your obligation to properly diagnose and then repair a defective ***** product. Turning your back on your customer is negligent to say the least. I've never been treated so horribly by a company in my life. Absolutely no transmission should be doing this, ESPECIALLY a ***** transmission. My case was forwarded to a case manager at corporate *****. The manager was supposed to call me within 24 hours, it's been 48 hours at this point. This is not the first time they've broken their promise to return my call promptly. I could've been seriously injured on the side of the thruway and ***** has refused to take any responsibility. I would NOT recommend buying a vehicle from *****. Some of their vehicles are built poorly and are unreliable, and when you buy one of those defective cars they will do anything to not help you. Other 2014-15 ***** *****s with the CVT transmissions built between January 2014 and November 2014 have recalls on them for transmission issues. The recall states that the drive shaft pulley breaks and the transmission loses acceleration. ***** didn't even bother to check this! The company is wonderful to you when you want to buy a new car, but when their product is defective afterwards you are on your own. If this is not handled promptly and fairly, I will never purchase another ***** again. I will be sharing this story with my family as well and encourage them never to purchase another ***** again. I will not stop until my story is heard and I will buy a new car with a company who takes pride in customer service and doing right by their loyal, hard working customers.