Business ProfileforMastrovito Hyundai

Ongoing issue of leaking oil since March 2023. Paid $233.78 ($193.78 engine cleaning + $40 quarts of oil I personally bought to add to vehicle, when oil was low). The service department at ******* determined that my vehicle was in need of a new engine, after months of going through their protocols of oil consumption tests ,taking pictures, driving 1,000 miles at a time and bringing car to be looked at, etc.) Nature of dispute- I cannot get my new engine installed and paid for by the company, after they themselves, determined this was warranted and still under their 10 year vehicle warranty. They have been dragging their feet in this matter and inconveniencing me since July 10, 2023. Most recently, on Sept. 22-23, 2023 my daughter almost got rear-ended because the car wouldn't accelerate properly after making a left hand turn at a stop sign on her way to school. ******* has not tried to resolve this ongoing issue. We keep getting the run-around with the same story and stall tactics saying that the company hasn't made a decision as to when and if I can get my engine replaced, even though the service department already has determined the engine needs to be replaced. Not only is the car unreliable, but now it has become a safety issue because you don't know when the acceleration problem will occur again. I would like them to stand by their 10 year warranty and replace my engine, as promised. I have been more than cooperative and patient during this lengthy process and don't know where else to turn to for help in resolving this headache of a problem!! All visits to the dealership have been documented by *******, as well, if you need to see specifics. Your assistance in the matter would be greatly appreciated. Thanks so much, **** *******