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Complaint Details
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Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered an Akron Rubberducks baseball hat from the ***** ****** ******** ***** **************** fulfilled by Akron Rubber Ducks. The total was $29.24. The order was placed on 1/17/22. The order has not shipped. I’ve contacted **** Store three times and received no response.Business response
02/18/2022
Thank you for taking the time to us feedback with your experience from **** **** *****. We apologize for any inconvenience you have experienced while placing this order. The is 100% our fault and we are more than happy to refund your purchase. Currently our team store closed while undergoing construction (HVAC replacement). We placed a notice on our website, on all order platforms that the team controls, on receipt confirmation orders and on our brick and mortar store located at ***** **** ** ****** **. Additionally, we communicated the delay due to construction with **** **** ***** (a third party) and they assured us that notice to our customers would be provided for any orders placed between January 5-February 22. It looks like that did not happen and we apologize as we thought we had our bases covered. Please contact our ************ *********** ***** ******* at ************ ext *** or via email ***************************** if you have any further questions. In the meantime, we will refund your purchase and send you a confirmation. We sincerely apologize for the inconvenience and hope we can make it up to you in the future.
Sincerely,
*** *******
******
Akron RubberDucks
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.