ComplaintsforPerfect Auto Collection

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sought to purchase a 2020 *** 7 series vehicle from Perfect Auto in ****. During negotiations, I was told several times of their "customer satisfaction guarantee", that if for any reason I am not satisfied with the transaction, I could terminate it at any point and recieve a full and complete refund. After what I would consider the normal "back and forth", an agreement was reached, and I paid them $1,000.00 on a credit card as downpayment, and then proceeded to wire them them remaining balance of $39,134.27 for a total of $40,134.27. Immediatly after wiring the money to them, all contact with them stopped. I could not get an answer to emails or phone calls. It was at this point I began to get very wary of the transaction, and began to consider terminating it as I was promised on several occasions I could do. Finally after over a week of waiting for any updates AT ALL regarding this purchase, I sent a message that I was invoking my right to cancel, and instructing them to cancel the transaciton and refund my money. This actually got a reply, and I was told the vehicle was going to be professionally shipped that same day 8/23/23 to arrive 8/24/23 in Iowa. As soon as I had a chance to look into this latest promise, I discovered they had shipped (this car carries a MSRP OF OVER $100,000 NEW) the vehicle with a local company, on an open transport, uncovered and unprotected. That was it for me. I told them to cancel the shipment and refund., Instead of cancelling it, the "general manager" called me very upset and asked me to let the driver drop it off and I could look it over, I know better than to allow the delviery, and I refused. He hung up after he threatened to call my employer to complain about me? The driver called and told me he had just been told then to just drop it off and leave, and asked my consent which I refused, and he returned it to the dealer. I am prepare to go as far as needed to get this refunded, incl the **** Attorney General.

  

  Business response

  09/21/2023

  [BBB transcription via phone call]

   

  Consumer has been refunded in full. The matter has been resolved. 

  Customer response

  09/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as all refund checks clear the bank.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Con Artists!! On March 15th, 2023, the consumer found a 2013 F150 on the website, the truck under this investigation, was selling for $16,995. Upon calling to put a down payment on the truck so they could reserve it the salesperson said they did not know and might raise the price. They keep the same price for the entire day, and we have pictures to prove it. This was to entice consumers to their website and showroom. Once they realized we were going to buy it they increased the price by $5,000 saying it was a clerical error and / or the owner wanted to change the price. This has no relevance as the posted purchase price was a legal transaction from seller to the consumer (any lawyer or descent businessperson would know this is factual). There are five illegal dealings that have been doing on and they will not even acknowledge the wrong doing. This company should be shut down. Reading through other complaints this happens a lot and they lie to consumers to get them in the door then to rip them off for all they are worth.

  

  Business response

  03/27/2023

  We understand your frustration and and take full responsibility for it. There was no legal contract or agreement to price and as we called and explained to you, there was an error. Also we make price adjustments weekly and sometimes we raise and sometimes we lower depending on market conditions and etc.. We hope you find the vehicle that you are looking for. Thank you. 

  Customer response

  03/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the worse experience I have ever had in purchasing a used vehicle. On August 1, 2022, I purchased a 2014 Jeep SRT. I paid over $40,000 for this vehicle to have it arrive to me with previous issues that the dealership had to ignore before listing the vehicle. I asked two time before I signed the final documents are there any issues or damages that I should know about before shipping the SUV to me, because I didn't want any surprises. I know this is an 8-year-old vehicle and there is going to be some normal cosmetic damages, which I understand. I was sent a video that had passed over some fender damage. At signing the final paper signing, I requested and confirmed an agreement to add taxes in my total financed price and the agreement that if the SUV didn't pass my state safety inspection, that the dealership would pay for any safety repairs that may have been missed or not completed while it was in the dealership's possession. Within the week of the vehicle's delivery, the Jeep was taken to inspection to find that I was sold an unsafe vehicle. I reached out to the dealership for help only to get the run around and excuses and non-returned phone responses. After a week of calling, I was finally contacted and told (BASICALLY THIS IS MY PROBLEM) there's nothing they can do to help. I just spend over $40,000 on a vehicle, to only receive an unsafe vehicle that need an additional over $1,500 out my own pocket to pass a safety inspection. Then on top of all I see their only concern was just to sale me a vehicle no matter the cost to me. Now I know why the finance guy pressed so hard for me to get the warranty. Finance sold me on the warranty to remove the taxes out the final price. WOW again, now I have to spend an additional $3,000 out my pocket. It seems they only want to sale you a vehicle, with pervious issues or that is at the bare minimal condition as safe, to get you out the door of a so-called Luxury Dealership.

  

  Business response

  10/25/2022

  We have reached out to the customer and are resolving the issue with him

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  09/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THIS DEALER SHIP CHARGED ME AND MADE ME PAY THE SALES TAXES FOR THE STATE OF ALABAMA AND HAS NOT SENT ALABAMA THE CHECK FOR THE COLLECTED SALES TAXES. I CAN. NOT GET A LICENSE PLATE BECAUSE ALABAMA LICENSE DEPT SAID THAT OHIO SHOULD OF NOT COLLECTED THOSE TAXES FROM ME AS THEY ARE NOT A RECIPOCAL STATE.

  

  Business response

  10/06/2022

  Hello, we have spoken to the customer, the refund was sent out to her, tracking number for the check is **** **** **** and was delivered to the customer on 9.28. Customer confirmed that she has received it, please let us know what else we can do to resolve this issue

• Initial Complaint

  06/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My name is **** ******** and I purchased a car on May 30th. I wired money and signed paperwork on that day. My car was to be delivered in 5 days maximum based on what ****** told me. In speaking with ****** the general manager who now will not take my calls or return promised calls. Based on other complaints he has a history of this . Buying a car should be a happy experience with joy but they have fallen short.. It’s almost comical if you look at the company profile on line and see what ****** writes about himself . It can be further from the truth!!. On monday the 9th I am hiring an attorney to take action and proceed forward. Also other online consumer agencies will be contacted unless I don’t get satisfaction. All I wanted was my car delivered and communication. I wonder if the owner( ***** ********) will be happy with a lawsuit due to the incompetence of his general Mgr?

  

  Business response

  06/06/2022

  Perfect Auto Collection has contaced the customer about his transportation arrangements and have come up with a resolution. 

  Customer response

  06/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased a vehicle from Perfect Auto Collection back in October. We received our paperwork for the title and a check that came via fedex. The check had no cash within time frame on it, which was good because we did not even know that the check was sitting there. I went into the bank and attempted to deposit the check and the company put a stop payment on the check because I had not cashed it fast enough. I contacted the company and they transferred me to the title/tax dept. The individual I spoke with assured that she would get it taken care of and the new check would be mailed that following friday, Feb. 4, 2022. I was told they would call me back with a tracking number for the new check and no one ever did. I have contacted the business several times to try and rectify this situation but with no avail. I have a stopped check for the amount of $493.50 and would like for my new check to be issued so we can be done with this.

  

  Business response

  02/16/2022

  As I informed ********, the check and tracking will be issued and sent once again to her address on file. She has berated multiple Perfect Auto Collection employees who have told her she would be receiving her check and tracking shortly. She waited over 3 months to cash the original check that's what created the issue here.

  Customer response

  02/18/2022

   I am rejecting this response because:
  
  I have been told this response on several occasions, and they refuse to issue us a tracking number for the check that was apparently mailed three weeks ago. I called several times to speak with someone to help me with this and the individuals acted as if it was a game to pass me around to different people and give different information. Since this complaint my husband attempted to contact the establishment to get information and once again, we get the same response with lack of any real information. As far as waiting any period of time to cash the check that was issued to me should not concern the establishment as the check did not have a cash by any amount of days, which means regardless of it being 3 months, they chose to put a stop check on a valid check and now they refuse to rectify the situation because I apparently hurt someone's feeling for not doing their job. I would please like for their response to this complaint to be a valid tracking number and also some verification of an actual check being sent out to me. Thank you. 

  

  Business response

  02/22/2022

  As promised the check was reissued and attached is proof it was delivered successfully.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Shady Business-The Worst Experience. They shipped a car to me with the service light on, knowing the engine had to be dropped to repair the vacuum system ( a $4,700 dollar repair job). They refused to fix it and pay for the repairs. I am extremely dissatisfied with the condition of the 2006 Bentley I purchased from Perfect Auto upon delivery to me. Below is the actual email I sent to them. They promised they were going to correct the problems. That was a lie. They promised they were going to take the car back. That was a lie. This was a remote purchase. None of these issues were disclosed to me. When they finally got back to me they only offered to replace the chrome and not fix the other problems. Here is what I discovered when the car was delivered to me on Sunday, October 3rd: 1. The side panel (chrome) on the back passengers side was ripped off and the panel gone. 2. Service light was on. I had it analyzed and the photos are attached with all kinds of misfires, check DTC memory, pressure sensor for brake booster, etc. 3. Car delivered with tires barely above the minimum tread to pass state inspection. The tires are at 2.4 mm. New tires are eight to nine. Minimum is 1.6. You all have put new tires on this car before selling it to me. 4. Two dead batteries. Today, I ran the car for an hour driving to my destination. I came out of the meeting, the car would not start and would not take a jump. This was stressful and embarrassing as folks came out of the meeting to check out my “new used” car. I had to call the towing company. They did not respond to my email for a week. I had to call them and got the constant runaround. **** called and gave no apologies and could care less. Stephanie, Ron listened but had no authority to do anything. They asked for an estimate, which I sent them right away. **** was very non responsive. I never received a call or email from the owner. You do not want to buy a car from this place. The repairs should have been paid for by them.

  

  Business response

  10/27/2021

  We are terribly sorry to hear these issues arose with the vehicle shortly after delivery. We would not have shipped a vehicle out if we were aware of any potential issues. To make things right, we are in the process of taking the vehicle back and refunding the customer his money. 

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a warranty and upon my first time filing a claim. I was advised by ECP claims that no coverage existed for me. Apparently the dealership never forward my purchase to them. Therefor my claim was denied due to none payment. I would have been surprised, however the dealership did the same thing with my mechanical warranty. Filed claim it was denied due to non payment. The warranty in dispute is for paint and interior protection. I paid to have the exterior and interior coated for protection against harsh elements. Plus an additional warranty to cover any unforeseen incidents. I have reached out to the dealership over 2 months ago to start the conversation on a resolutions. I have yet to receive a call back. I requested a full refund for the purchase price of ******. I have made several calls some answered and other answered with a immediate disconnect. For some odd reason they have overloaded my email with advertisement for future purchase. Why would I give them the opportunity to ***** me over again. Happy unsubscribe from the emailing list. I strongly feel they are taking advantage of the distance between my current location and the dealership. This was an out of state purchase and unable to drop everything to fly across the country to speak with them. Im currently active duty and need assistance with resolving this matter. Thank you

  

  Business response

  10/27/2021

  We have verified all warranties have been paid and are active, the customer should have no issue filing claims on said warranties. Voicemail and text messages have been sent and left with the customer to let him know. If he still has issues with the warranty companies we are happy to try and help anyway we can. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩