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ComplaintsforLocust Dental Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My child's appointment was 6/13 @10am. We called to tell them we were running late due to traffic. There was an accident. They said to still come in if we could get there within 10 min. We called at 10:02, we arrived at 10:12. Was checked in by 10:20. At 10:25 we were told we had to reschedule. I asked why since we called and were told to still come in and I arrived within 10 min. They said we weren't checked in till 10:17. I can't control what time they check us in. I arrived within 10 minutes like I was told. I asked about a complaint form or complaint policy and was told there was none. Which I find strange. My child has to take medication to come to the dentist. Medication that they do not provide that I have to have her primary prescribe. When we came the 1st time they wouldn't give her anything for anxiety & made us reschedule because they would not see her without this medication. Not she has it & they are still making excuses. I just want my child's teeth fixed. They live and drive here too. They know and see all the construction & daily multiple accidents. Be understanding & patient oriented. I had no problem rescheduling for thier convenience to get her that medication. Where's the consideration & understanding for us. I hate this place. Always have. ********************** side manor are the absolute worst.Business response
07/06/2023
[BBB transcription via phone call]
The business has stated they have tried reaching out to the patient directly, have been unsuccessful and are unable to provide information without proper authorization. The business is requesting the consumer to call directly for assistance ************.
Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to get a set of teeth from them since December. They have yet to produce a set that is adequate. I picked the top color for my partial and they made the bottom teeth a different color. I was supposed to pick them up 2 weeks ago on the 22nd of February they didn't fit at all. This is March 7th. I was supposed to pick them up today. She put them in my mouth didn't offer me a mirror so I went home to look at them and had to pay 30 dollars in a cab to bring them back. The teeth are waaaaay to small. She knew they looked ridiculous and let me leave without looking at them. I have requested that they return my money to the insurance company. There was no reason for the lab to change the size of the teeth and to install them and not offer a mirror is unethical. I will not deal with that particular woman again. I should not have to wait 2 months after they're supposed to be ready and then they're totally wrong. The gums don't fit mine either. TOTALLY UNETHICAL!!
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.