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Find a Location

Cleveland Electric Illuminating Company has 1 locations, listed below.

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    Business ProfileforCleveland Electric Illuminating Company

    Electric Companies

    Additional business information

    Additional Info:
    Cleveland Electric Illuminating Company is a FirstEnergy Corp electric utility company providing electricity service in Ohio.

    The information in this BBB Business Review only includes background, licensing, and other information known to BBB for Cleveland Electric Illuminating Company.

    FirstEnergy Corp. is headquartered in Akron, Ohio. FirstEnergy is an investor-owned electric systems that owns and operates 10 electric utility companies throughout in the Midwest and Mid-Atlantic regions.

    Click here  for the most current consumer complaint and consumer review activity is reflected in the BBB Review of FirstEnergy Corp.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    76 S Main St, Akron, OH 44308-1812
    BBB File Opened:
    8/18/2014
    Years in Business:
    131
    Business Started:
    9/29/1892
    Business Started Locally:
    9/29/1892
    Business Incorporated:
    9/29/1982
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Illuminating Company
    • CEI
    Business Management
    • Ms. Stacy Cochran, Customer Contact
    Contact Information

    Customer Contact

    • Ms. Stacy Cochran, Customer Contact

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My mom died in January , the house has passed down three generations now. The electric bill is in my grandfather's name. I called several times trying to get the bill in my name in March I got cut off from the operator it was March 15 had received a shut off notice for March 18 when I tried to return the call I enter my phone number and it came up as me being on the electric bill so figured everything was fine I received offers from others distributor with my name being the electric at this address so I think everything is fine been waiting on the bill when May 21 my power is shut off no warning I check the door and see the notice for 24 hrs that I never knew were there I explained to them that if the bill was mine it would never been that high because I qualify for programs and that if it was in my name i could get assistance in paying it. My license has come up at this address since *********************************************************************************************** responsible for the bill from 2009 when I renewed my license getting out of prison and I went back in 2010 so I don't understand how that makes me responsible
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mariah M

    1 star

    06/06/2024

    Over 1.5 hr wait by phone is absolutely absurd. The call back option doesnt work.

    Local BBB

    BBB of Akron

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