ComplaintsforCremation Society of Ohio, Inc.

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  2011 to 2012. My wife at the time purchased 2 creamations. One for each She purchased these through ****** ***** at the cost of $1200.00. We each had a membership card and upon death one of surviving spouses would contact ****** ***** who would provide transportation and the cremation. I have called numerous times and sent them my membership card but they refuse to admit I'm covered. I want confirmation they will provide the cremation or a refund. What they want Is my money and not provide the cremation. ****** ***** refuses to speak with me and has his secretary provide very little to none help. Hanging up on me and then not calling me back for 6 hours. Pretending she can't find my name or anything that shows I'm a paying member. I sent her My name address and phone number. Still no response..

  Business response

  02/20/2023

  [BBB transcription via email]

   

  To Whom It May Concern,
  
   
  
  In response, to the letter sent from Mr. ******* *******, I would like to make it known that his erroneous assumptions and slanderous statements were completely unnecessary and unfounded.  To be straight forward and transparent, he had hung up on our office manager, and when she called him back it was left off that he was obtaining a copy of his prearrangement from his son and would be back in touch.  Our office manager even gave him her personal number in case he had question after hours.  We are here to help people period.
  
   
  
  With that being said, I would like to thank him for helping us with an approximation of the time period of when he and his former wife did their preplanning.  With that bit of information of 2011 -2012 time period, I was able to locate his record in about 10 minutes.  When Mr. ******* originally called in, he had no information other than he and his wife’s name.  He could not help us with an approximate year or decade that they did their preplanning.  We have over 38 years of paper preplanning records and thousands of individuals.  Sometimes, if people call in to add information like a change of address etc, a file could be misfiled when put back.  We had shared with Mr. ******* that we were having difficulty locating his record as fast as he wanted.  To try to help, I had already began taking time in the evening to search for his record after serving the families with an immediate need due to a death.  This method is not instant, but it was the next best action to help the situation.
  
   
  
  I am reaching out to Mr. ******’s momentarily to share with him that he has a guaranteed cremation with our funeral home.  For more recent prearrangements we have electronic files that can be accessed in seconds, and are in the process of converting the thousands of people with paper files like Mr. ******* into an electronic record to better serve our client families.
  
   
  
  Most Respectfully,
  
   
  
  ***** *****
  
  Adams Mason Funeral Home

  Customer response

  02/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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