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Find a Location

Matt's Heating and Cooling has 1 locations, listed below.

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    Business ProfileforMatt's Heating and Cooling

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Akron, OH 44313
    BBB File Opened:
    7/11/2018
    Business Management
    • Mr. Matt Matthews, Owner
    Contact Information

    Principal

    • Mr. Matt Matthews, Owner

    Customer Contact

    • Mr. Matt Matthews, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On May 2nd I had an estimate to repair my ac. It needed an ac repair kit with cost 149.99 and a dye marker ti check where the leak was. The total was 180.00. I wanted to write a check and the owner of the business stated he only wanted cash because "small jobs like mine he doesn't claim on his business because he didn't wNt to pay the taxes" i gave him 180.00 in cash. He sent me a picture the next day of a stock picture of a repair kit he said he ordered. After numerous cancelations I asked for the kit or my money back and he stated he would be down the next day at 3pm. He texted me at work and stated he needed to be here early and it would be at 130. I immediately called my friend to go to my house which he did and he never showed. When I called him inquiring where he was he said he was here and gone. Needless to say he never showed and still won't refund my money.. he also sent pictures of my house that he stated were from the day he did the repair and it was a Google earth picture from at least 3 yrs ago. I just want my 180.00 dollars back.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alexandria M

    1 star

    11/20/2021

    If I could give a zero-star I would. This man is a con artist he replaced a furnace in our home after fighting with the landlord for 3 years get one. And this was the idiot that they hired to do it. He used dryer vent tubing for the furnace which began melting and we found places where the heat had burnt holes through it. He told us that he had to get other parts kept giving excuses every day as to why he didn't have the parts or why he couldn't come to finish the installation. He tried to fabricate his own filter compartment for the furnace and left Jagged edges as well as a big gaping hole next to where the filter was supposed to be and instead of changing that properly he laid the filter Over the Hole then we noticed that the other side of where the filter was going had a huge hole which made the filter obsolete. He never pulled a permit to install the furnace because he knew that it would not be up to code and was hoping that he could get away with it. We had a building inspector come and the he was completely astounded at the ******** work. I have two children and he has put my entire family in danger by not doing this correctly there is a high risk of carbon monoxide poisoning. Do not ever hire this man he has put my entire family in danger because of his ignorance and selfishness and he refuses to do the work correctly. He is a con artist through and through and he is going to end up getting sued.

    Local BBB

    BBB of Akron

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