ComplaintsforAppliances Appliances Appliances
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Stove and refrigerator from this company. The first fridge was dirty, moldy and lights weren’t working. It took 2.5 weeks to give us a replacement. The replacement fridge started having freezing issues and we were told it would be fixed correctly. 2 months later with countless no shows and wrong parts we just wanted a refund. The stove we also purchased has a burner that isn’t working and we were told it would be fixed, 4 months later still waiting and he won’t bring us the part now. We just want to be refunded for the fridge. We already paid off ***** thinking he was going to fix the items in a timely manner which he did not obviously. He was supposed to come today 1/25/24 and after we found out it was the wrong part and we would have to wait again, after no communication of being late or not showing up for 3 days this month, we requested a refund and for him to take the refrigerator back. He will not respond now.Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had ****** ********** repair my washing machine my washing machine and then to try and repair my dishwasher the dishwasher apparently wasn't fixed I had already paid and now the gentleman doesn't want to reimburse for the dishwasher or the payment that I gaveBusiness response
11/04/2022
[BBB Transcription via Phone]
I will refund the $100 back to him.
Customer response
11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
04/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/22/2022 I went to Appliances Appliances Appliances on *** * ***** *** ****** ** ********** And purchased a samsung electric washer and dryer set with storage drawls . for $797.42 i paid with my debt card the same day . when they where delivered i wasn't home . my son was the one who accepted them and my son told them that he would hook them up for me which i was ok with . until my son called and told me that we had to go out and buy a gas line for the dryer . i had told man specifically that i want a electric dryer ,then my son went on to tell me that they had only brought one of the storage drawls . i tried contacting them following day but they where closed because of the weekend . so i waited until monday it took me two days to get a hold of them .then when i did he told me he would be down to my house the same day to fix the issue he never showed up that day. well tried to use the wash later that night to see if it worked ok and it didn't it was there was still soap in the soap dispenser and it wouldn't spin also was leaking out of the back of it so bad that i had to shut it off. so after i text and called him i had got no response ,so i had to go down to his store and he wasn't there so i asked his employees to have him get a hold of me. and they told they didn't work there . so i left and called again the next day. i got a hold of him and he said he would be down to me house the same day . he never showed , it was two days before he got a hold of me and then showed up . i asked him if it was fixed and he said yes . well wasn't and every since that day i have text , called and left him messages and notes on his store door and he still has not responded to me . i dont no what else to do.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Jan 12th I hired Robert to fix 2 broken washers I had. Robert pick both washers up and requested $250 deposit and said repairs will be done in 2 days. Rob brought one of the washers back and said it was working. I washed a load of cloths then went to work. come home 9 hours later and washer was still running. called Rob he stated the timer was broke and he would replace. missed 2 appointments b4 sending 2 workers to pick up broke washer and drop of a temporary washer to use. worker notice water leaking from washer and asked other guy what to do. other worker said it's from snow will be fine. I washed a load and it worked ok I thought. I put a load in to go to bed an woke to water fluiding ti wash room. I had to take the day off to clean up water. Robert said he will be here in 30 min fo fix No Show.. called for 2 days no call back. went to shop 4 times be fore catching him there. Rob offered a washer and had me look at it. Rob sd will drop off in a hour. No Show.. it has been 2 weeks he have not returned calls or been at shop. I have a busted temp washer and messing 2 washers that he took to repair. also wash room floor wood need replaced due to leaking washer. had to cut water in kitchen and wash room to stop leaking.Initial Complaint
12/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
November **, 2021 I purchase washer from appliances store on *** **** ***** **. I purchase a whirlpool they brought a Maytag so I call them the same day told the own of the store he brought me the wrong washer I purchase a Whirlpool not a Maytag so he told me over the phone he would bring it the next day which was ****** ******** *** 2021 The owner never show up with my washer I call him numbers time that day he did not answer my call so I text him early morning ******** *** 2021 he told me he had a doctor *********** and that I will receive my washer after his doctor *********** i never receive my washer so call ask for my money back no call backBusiness response
01/05/2022
The business' staff informed BBB that it does not provide refunds, only in-store credits. The staff member was not able to find email correspondence from the consumer in its system. Matter is being referred to the store's management.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.