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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August of 2021 American Patio Rooms completed a three season sunroom on the back of my home. In July of 2023 the walls of the sunroom started separating from the roof of the sunroom. I contacted American Patio Rooms on 7/7/23 and 7/12/23 asking if they could come take a look at the issue. As of 8/17/23 they have not been out to address the issue and I have not been contacted.Business response
08/31/2023
We have responded to ************************ request. As the person that does out service calls is out ill we are doing out best to respond to any request. We will respond to requests that need immediate action first, such as a tree down on a roof or a leak in a roof. Once these have been handled we address other problems that do not need immediate attention.
As of 8/30 we were able to reach ******************** by phone and today (8/31) we have a representative at their home to access the problem.
Customer response
08/31/2023
**** from American Patio was out today 8/31 to evaluate the issue and explained what needs to be done. The issue has been evaluated but not resolved yet.
Business response
09/18/2023
This is the second time I have responded to this complaint.
According to our attorney we are not required to repair anything on this property due to a court judgement regarding the non payment of their full contract. We are going to address this as a one time only response to their concern.
We are not obligated, by law, to address any future requests.
Customer response
09/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.American patio came out this morning (09/18) and fixed the problem. They did a great job and everything looks good and works properly. American Patio stood behind their product and made things right. Thank you
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 1:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.