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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date of the service for the main drain to be jetted and for markings to located where the pipe is located for repair was on Fri 10/20/23. I was verbally told the main drain could not be jetted due to the clay tiles being broken. The location of where the pipe was broken was not provided with the markings as requested when I initially called in for the service order. I was charged $475 for the service. I called several times to inquire about the findings from the camera and markings. I was told I would receive a call back once it was confirmed with the plumber *** about the service. The final call was on 10/26/23 I was informed by **** the receptionist the owner will be contacted and she will call back. I received a call back and was informed the company will not come back out for the marking and to contact the city of ***** to do the markings because they do it for free. I asked for pictures and nothing was sent.Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My tub has been backing up and taking hours to drain so I called ABC Drain. Had them out a week ago and the guy couldnt get through my main drain with the snake. Tried for about 2 hours or more. I was told there was tissue or something blocking and they suggested to have the main drain high pressure jetted and gave me $100 off for it. Had them out on a Saturday just a week later and they jetted my main drain and snaked my tub as that was the thing backing up. Was told I was good to go and everything was draining. Went to clean out my tub and it started backing up again after about a minute of water running and takes hours to drain. I called them first thing Monday and am told theyre going to charge me again to come out and check my tub when it wasnt fixed the first 2 times! $600 I dont have just thrown away to still have the problem unsolved. Highly unsatisfied with this service.
Business response
05/17/2023
To whom it may concern:
The customer original call on April 5, 2023 was to try to retrieve 2 cables that were stuck in her main drain from another company and get her drain open. ************* Came out to camera her line and they found cables, in her main drain. Upon visit 04/05/23, Technician Auger ******* Ft. and pulled a lot of roots along with cables stuck in main drain, Technician did recommend her to have the main Water jetted to flush out all the debris and sludge and hoping to retrieve another company cables out. On 04/15/23 that was scheduled for Camera & Jetting, Upon arrival Technician did Jet main and flushed all debris out of drain, Camera lined afterwards drain is clear , Abc Drain was un successful getting the cables out of her main drain. (Another company cables) Her main drain is wide open at the time we left. In regards to a tub drain, Customer ask the tech if he could snake it, as he did with no charge on 04/15/23. The $575 that customer paid was for her main **********************. There is a no warranty on bath tub drain as tech marked it on invoice that the customer signed. The customer did call following Monday and stated her bath tub is still running slow, as the secretary is trained, explained to her that there COULD be a charge, since there was no guarantee, but let us come out and see what's going on since it was only been 2 days. The customer did not want any part of that.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.