ComplaintsforJeff the Plumber, Inc.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the company Jeff the Plumber to fix a shower faucet that would not turn to hot. They fixed the problem and I was told they fix this particular problem all the time. It took the worker about 35-40 minutes. The $356.78 bill arrived and part of that was a charge of $193.83 for a Delta shower cartridge. This seemed very high to me for a small plastic part. I looked up the item on the Delta website, and it sells for $37! This is serious price gouging. That is a $156.83 upcharge! This is unacceptable. Upon complaint, the company called me back and offered me a $45 refund. Wow, so I only got ripped off $116.83. I was also charged a standard $12.95 for misc. truck supplies, of which he used none. Sadly disappointed in the integrity of the company Jeff the Plumber!

  

  Business response

  02/21/2023

  As a representative of Jeff The Plumber, Inc. I wish to respond to the complaint.  ***** ********** contacted our office to place a service call for a leaking Delta Shower valve.  We had scheduled her call and responded to the set date we scheduled for the call for.  Upon arrival, our technician determined that the single handle pressure balanced Delta 1700 series shower valve was not getting hot while the unit was turned on.  Our technician found the cartridge to have failed.  He went to his truck and procured the proper original Delta cartridge.  A RP32104 1700 series genuine Delta cartridge assembly complete.  He removed the old cartridge and replaced with new cartridge.  Adjusted the shower valve and tested for proper operation.  Everything worked as it should.  Customer complained of the cartridge cost.  I have attached the price for the cartridge from the Delta Faucet Company.  The reason for the discount of $45.00 was due to the fact that our technician did charge the wrong cost for the original cartridge.  He charged $193.00 when it should have been $148.00.   We did refund that amount back to the customer.  As for the service, we arrived at the allotted time and date, we repaired the shower valve on the allotted time and date.  We had the original parts on our truck so that the valve could be repaired on one trip and not a returning trip causing the customer to take more time out of their schedule or make other arrangements.  The are no issues with the services performed.  If you look at multiple sites on the internet, a genuine Delta RP32104 cartridge cannot be purchased for the $37.00 cost the customer claims she found it for.  You may find an aftermarket knockoff, but not the original Delta brand.  We installed the genuine Delta cartridge for warranty purposes.  Please feel free to contact me with any questions.

  Thank you,

   

  **** ********,

  President

  Jeff The Plumber, Inc.

  ***** ********

  Customer response

  02/25/2023

   I am rejecting this response because:

  When I initially contacted them about the price of the cartridge, I was told that $193 was indeed the correct price. It was only after the fact that I complained to BBB that I was offered a $45 refund. Had I not complained to BBB there would have been no refund. As mentioned, I did go to the Delta website and looked up the exact product number of the cartridge and there it is $37. I expect no further action to take place, my complaint was due to the lack of integrity on the price gouging that was charged by Jeff the Plumber. 
  
  

  
  

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