ComplaintsforSummit Management Services, Inc.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the previous month, a company unknown to me negatively impacted my credit report. Upon inquiry, they identified as a debt collector for Summerwind Apartments, a name unfamiliar to me. They claimed I owed a debt and provided the apartment complex's address. Upon contacting them, I learned that I was allegedly sued by them. As an active-duty military member stationed in GA since May 2022, with prior assignments in TX, Kuwait, and Maryland, I have never resided or signed for an apartment in NC. I am currently seeking legal representation due to what appears to be fraudulent activity, as someone obtained an apartment using my information without proper verification. I have attached my last 3 leases showing proof that for the past 3 years I was stationed in TX and currently in GA with my CFPB report that you should be receiving soon. I have also attached a photo of MYSELF for record because nobody can say that have ever seen me in Summerwind. I am actively seeking a lawyer as well as getting the military involved.

  Business response

  11/27/2023

  To the BBB:

  We are in receipt of the Complaint, forwarded to us today, and are investigating it presently. 

  In a check of the property's records, Summerwind Apartments, in Garner, North Carolina, did have a Tenant with the name ****** ******* who was in residence from October 20, 2021, through May 18, 2023.

  I have forwarded all of the detail to our Director of Property Operations for North Carolina and this matter is being reviewed.  It is our hope to have some finality on this matter later this week.  At that time, once our review is completed, we will more fully respond.

  Thank you.

  SUMMIT MANAGEMENT SERVICES, INC.

  **** *****, Executive Vice President

   

  Business response

  12/04/2023

  Good Afternoon:

  This email and attachment are related to the Complaint lodged by ****** ****** *******.  

  Attached are a plethora of documents from Ms. ******* provided PRIOR to, and DURING her 15-month agreed upon Lease which include (but are not limited to), application, Lease Contract, Money Orders received, Military ID and North Carolina Driver's License, Military Pay Stubs, Liability Insurance Confirmation. The Lease was broken in contravention of the Agreement, Summary Ejectment and Eviction ensued and, accordingly, rightful recompense to us is being sought by a Collection Agency.

  It is interesting to note that a person purporting to be Ms. ******* called Summerwind Apartments approximately a week ago and spoke with the Property Manager and advised that she had no idea who we were.  Though it was stated that we had adequate proof of her presence (with the submission attached), this person asserted that her mother must have stolen her identity.  If this is the case, can Ms. ******* provide a copy of the Police Report she filed with Law Enforcement accusing said person of fraud?

  Nonetheless, and in the absence of other evidence to the contrary, we believe (based on the preponderance of the attached detail) that we have fully complied with the requirements of the Lease Contract and North Carolina Tenant-Landlord Law and are seeking collection against the correct party.

  Thank you.

   

  SUMMIT MANAGEMENT SERVICES, INC.

  **** *****

  Executive Vice President

   

   

• Initial Complaint

  03/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The fire sprinkler water lines in the attic above our ******* ** ******* ********* froze on Christmas Eve, and then thawed, damaging our apartment’s drywall and our personal property. For 34 days we endured clean-up, repairs, and higher electric bills while heating without a ceiling or insulation. Management never offered us a different apartment, or the option of canceling our lease. After repairs were substantially completed, we only requested rent abatement for those 34 days in the amount of $1,464.27, as per Section 27, Paragraph 3, of our rental contract that states (exactly): “ANY OBLIGATION TO PAY RENT DURING SUCH A PERIOD OF REPAIR SHALL BE ABATED SO LONG AS THE SUBSTANTIAL DAMAGE WAS NOT CAUSED BY YOU, YOUR OCCUPANTS, GUESTS OR VISITORS.” In response, the on-site manager only offered us $400, which we rejected because our lease is unambiguous in its wording of their obligation. We actually doubt that anyone at The ******* ** *******’s corporate office who understands contract law is even aware of this matter, so perhaps this complaint will be informative to them and therefore easily resolved. We like living at The ******* ** ******* and would prefer to quickly put this matter behind us, but we already endured too much loss and too many additional expenses to also be denied what’s clearly due under the terms of their own contract.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Maintenance continues to be an issue with these aparments, they complain about fixings issues like clog sinks, failing air conditioning units, haven't fixed a stove that has been catching fire since we started living here. We live here and just want our stuff to work, it took two weeks to get them to repair our microwave, it took three minths to get our air conditioning fixed, they locked our service animal in our room, while my wife was having a seizure. Refusing to the stuff that we tell them is broken and frankly I'm sick of it. Either drop rent or fix our stuff. Thank you BBB for all your future assistance.

  Business response

  03/11/2023

  On behalf of Summit Management Services Inc. and *** ******* ** *******, be advised that all Service requests for this apartment have been processed and completed.  To our knowledge, no outstanding maintenance issues remain for our staff to complete. 

  Nonetheless, the residents of the apartment have created conditions that have acted to cause the issues related to their cooktop and their sink clog.  Photographs submitted by the Tenant supports this fact as there is a buildup of animal fats and grease that are causal as it relates to sink clogs and grease on the cooktop.  We document and maintain a record of all work at each of our sites.  Work Order #****** was created on February 21, 2023 at 1:23 PM.  The issues noted were "Garbage disposal is clogged. Can't use sink or dishwasher".  Work was completed on February 24, 2023 and entered into our system at 10:42 AM. Notes by our staff state "Repaired dishwasher and garbage disposal with Property Manager in attendance.  Issue with disposal was shredded chicken, and other unknown issues getting built up around blade". The property manager's note of investigation to me states that grease in the disposal and drain was a major factor.  The Manager then advised the tenant that the disposal and the pipes cannot cut grease and that more careful use (and proper disposal of grease NOT into the sink) would help to remedy these issues. Additionally, Maintenance responded previously but a number of dishes and items were in the sink and staff could not engage in this work and make repairs until these items were removed.

  During this visit, the Manager noted that there are "housekeeping" issues that the Tenants need to address within the apartment.

  On November 22, 2022, Work Order #****** was created in response to a call from the tenant at 10:34 AM stating that "Stove burner not working". "Right back burner catching on fire".  Upon completion, the entry in the system on November 26, 2022 at 9:25 AM states that the Maintenance staff cleaned the oil under the burner as an accommodation to avert a fire hazard even though the issue was caused by the Tenant NOT the equipment.

  Microwave door replacement, requested 5-20-2, took place on 6-11-2022 and was delayed due to a lack of parts availability.

  A number of Work Orders have been presented regarding the lack of Air Conditioning (including December 30, 2021 and January 3, 2022) when outdoor temperatures were no higher than 64 degrees (with a low of 64 degrees) on December 30, 2021 and 55 degrees (with a low of 41 degrees) on January 3, 2022 in ******** **,.  These are not viewed as PRIORITY calls but were services nonetheless.  Additional calls for AC service was always responded to promptly by staff.

  With respect to the animal being placed in an alternate room during work performance by staff, this is requested as we do not know the temperament of any animal that may be present in an apartment nor their possible proclivity for escape from the apartment when staff is opening and/or closing the main entry.  We always request that tenants secure pets in a cage or in another area of the house and, accordingly, any damage committed by animals upon the premises is, by Lease Contract, a Tenant's responsibility.

  Further questions may be posed in this situation but we believe that the Tenant Household has been fully contributory to the several of the issues they state and, accordingly, believe we have performed our work diligently and met all standards of the Lease Contract and the Tenant-Landlord Laws of the State of ***** ********.

   

  Thank you.

  **** *****,

   

   

   

  Customer response

  03/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help, nothing was getting done until we contacted you.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Riverwalk apartment complex has violated the health and safety of my family and are now trying to seek monetary compensation that is not owed. Upon our move out, I noticed the mold growing in every single window sill. Which led me to the understanding of my 15 month old (At the time) getting sick constantly and ending up in the hospital multiple times, We moved in with my parents after our move out from Riverwalk and it immediately started clearing up and she stopped getting sick.. To my knowledge, another family was moving out of the same building on the same day because of the mold in their apartment too. I provided a forwarding address upon move out and did not receive a Statement of deposit at all not even to my email or my husbands email. To my knowledge, we were supposed to receive one within 30 days of move out. I do take responsibility for the small damages of the carpet, but that does not equal the $4000 dollars. This will hit my credit next week on January 3rd. I have been waiting on a call from **** ******* and have not received one yet.

  Business response

  01/14/2022

  The ******* family moved from the premises on January 31, 2021 though their lease agreement was not to end until April 30, 2021.  The early move-out resulted in an early lease termination charge (as stated in the lease contract) of $2,174.00.

   

  Attached pictures demonstrate that there were deep scratches in the vinyl (which required replacement of a number of planks) and urine-stained carpeting in bedroom areas.  Additionally, there was heavy flea infestation which resulted in multiple treatments until eradication.

   

  With respect to the alleged mold issue, the Tenant did not adhere to the policy stated in the lease to treat mildewed areas of the unit and, in any event, NEVER reported this issue during her tenancy.  She mentioned it to *** **** ******* (our Director of Housing Operations) during a 1-6-22 conversation after collection actions ensued.

   

  Moreover, we have no record of the ******* family providing any forwarding address; therefore, while we send the Move-Out statement to the "last known address" (which was the apartment unit they occupied at Riverwalk) we have no means of ascertaining if it was ever received.  However, if they disputed the charges under NC Law and advised the Collection Agent, they could have requested a "Proof of Claim" and had such a document sent to them.

   

  It is our position that that staff of Riverwalk Apartments was in full and complete compliance with the covenants of the Lease, consistent with North Carolina Tenant-Landlord Law.

   

  Thank you.

   

  **** *****, Executive Vice President

  Summit Management Services, Inc.

   

   

  We will submit the Lease Contract upon request.

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