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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I reached to **** on July16th, 2023 to discuss my porch/roof. They started work on Aug 6th, 2023. They still have not completed the work. **** started out promising me it would be an easy job, should be done quickly. They did some work while I was on vacation. When I got home, I noticed some areas that needed addressed. His response was" well these are tough cuts, difficult angles" and my response was" and that's why I hired a professional company for the work" He also missed facia work for the header which I told him about in the initial meeting. When he came back to do that, he had one guy working at my house all day. When I got home to check the work, there was scratches/gouge marks on the facia with large gray screws holding the facia to the wood. With these screws used, the gutters were scratched underneath as they attempted to attach the facia. I had him replace the header that was marked up. But when they replaced the facia, they still hung it with scratches/gouge marks which the colored in with a BLACK SHARPIE. Sharpie marks on the J-channel which is tan, so you can clearly see it. Corrections pointed out to **** after many text messages expressing my concern. He came over at night and said he would take care of it and mentioned he " try to make it look not so s*****" There are still gaps in the soffit, ripple marks in the facia wrapped posts. I looked over the copper roof, there are scratches all over multiple panels. Large gray screws used to attach j-channel which can be seen and looks horrible. There work was an absolute joke. Very unprofessional. Trying to reach him, he responded with " who is this, new phone?", that was on Oct 23 , i reminded him of the multiple mistakes that needed fixed. Haven't heard from him since and I honestly don't want him on my property again. His business is a disgrace and he shouldn't be allowed to scam anyone else. Its just not fair. More pictures but the page wouldn't allow me to attach all of them !!!!!!!
Business response
12/13/2023
[BBB transcription via email, see attachments]
To start I would like to say Mr. ******** himself, and his buddy built the front porch on his home. I would like to say that there were numerous areas of imperfection, as they were both not professional, and did not build the porch to code or get a permit for building the porch to begin with. Before taking this job I made Mr. ******** aware that there would be a lot of imperfections that I would have to work around due to the fact that the porch was not built properly or how it should normally be built. I let him know all of the soffit and fascia work would be completely custom to hide all of the imperfections in the building of the porch overhang.He wholeheartedly agreed that he was fine with that and it was exactly what he wanted me to do. The whole process was flawless from the time work was started until the time it was finished. We communicated regularly, and he was completely satisfied with the work that was being done, as you will read in the following text messages that I have attached. He said several times that it was amazing and we were doing amazing work, which we did. After the work was completed he paid for the work being completed except for 975 (which we agreed he would pay after the gutters were completed) because he was happy with everything that was done. Once the gutter was completed he made me aware of a couple areas he was concerned with cosmetically on the metal and fascia. We then came back out and replaced a couple pieces of metal and fixed areas that we could fix or make look better that may have been our fault. Most of the areas that he wanted adjusted were due to the porch being built improperly, and us trying to cover up the imperfections. We could do nothing about it . As far as the sharpie there was a black paint marker used to try to blend it some of the blemishes from cutting the metal (one side is white, one side is black on black coil stock) so on a couple seams that he wanted the white to cover we had to use a black paint marker there is no other way. From there, instead of paying the final amount that was due, it seems Mr. ******** has tried every other alternative, instead of paying for the completed work. I am happy and satisfied with everything that was done, just as he was and stated several times over that our work was amazing. I have attached pictures , and cell phone conversations. At this point if he wants to not pay me for the final $975 that is owed, he can go ahead and keep that towards his make believe unsatisfactory.
Customer response
12/13/2023
Better Business Bureau:
He copied that response from the one I filed with the Ohio Attorney General. I’ve decided to call it even, I’ll fix all of the mistakes and horrible attempts done by his company. I just wish this site could show pictures as well of the horrendous job that was done on my home. I’m just glad this will now be on the BBB SITE, so other honest people don’t have to suffer and waste their money like I did with this poor excuse of a contractor.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
06/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New Ara was hired in April 2023 for a punch list of various items. Supposedly a valve had to be ordered. Still waiting on valve and New Ara hasn't responded to txt msg in over 6 weeks. Screenshot of phone txt msg attached shows conversation and lack of response.Business response
07/12/2023
[BBB transcription via phone call]
The business arranged an agreement with the consumer to refund $50.00
Customer response
07/12/2023
I am rejecting this response because: The business owner lied. He said he had to order the part, but it turns out he never did. Plus, the only reason he responded was because I filed a complaint with the BBB. He said he would refund $50 if I deleted complaint with BBB first. I don't trust this business and would rather lose the $50 so every potential future customer knows what they are dealing with.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.