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ComplaintsforShedmasters Ohio
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had Shedmasters come out to our house to give estimate for building a shed in our backyard. I believe his name is ****. Came to an agreement and price and he asked for half in CASH upfront. My husband went to the bank and gave **** the cash. This was in August and every time we get a hold of him, which is only a few times even though he has been called dozens of times, he always has an excuse and says he will see what he can do. It is December and **** will not call us back. We want our $1600+ back.Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/27/ss an inspection was performed to verify that a garage could be installed in our turnaround for our driveway. I was in the process of buying/leasing a new car and wanted to get it protected from the elements (leaves, branches, etc). **** stated that it could be done and gave me an invoice for materials and labor to install the shed/garage with a garage door and taller (8') walls. The deposit was paid on 7/29/22 with cash ($3,925) and a receipt was sent. An installation date was scheduled for 8/15/22. On 8/15/22 **** notified me that two of his workers were sick. Two days later he notified me that they had tested positive for COVID and couldn't perform the work the rest of that week. He stated they should be able to start on 8/22/22. They didn't show up and I messaged him on 8/25, 8/29, 8/31 (twice) before finally hearing back from him. There were calls as well with nobody picking up, so I left voicemails. On 8/31/22 **** stated that he's sent 4 texts to me that didn't go through and that certain materials that he needed were not in stock and were awaiting those. This was after over two weeks delayed from the original install date and the first time he'd mentioned material delay. On 9/10/22 and 9/12/22 I followed up to see when the materials would arrive. He said they were still a week from arriving. That was the last I've heard from him even though I've called and messaged on 9/21, 9/22, 9/23, 9/27, and today 10/3. We're 7 weeks past the scheduled installation date and 3 weeks without any communication. I want the garage/shed installed immediately or given the $3,925 deposit back.Customer response
11/04/2022
[BBB Transcription via Email]
**** * <******************>
8:18 AM (0 minutes ago)
to **, *******
Hello,
This is to inform you that Shedmasters Ohio refunded me the deposit for the work not completed under complaint ********. This case can now be closed and completed.
Thank you,
**** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.