Customer ReviewsforWaterloo Transmissions, Inc.

I wanted to wait to write this review to verify my situation. I brought a vehicle in to Waterloo Transmission because I thought I had over worked and damaged the transmission. Cost to diagnose was about $100- not a lot vs the cost of a major issue, but they also told me not to drive it and to have it towed. Total cost was about $300-$400 for tow and diagnosis. After diagnosis, Waterloo Transmission assured me that my transmission was ruined- cost to install a rebuilt was just under $4000. I asked, but they told me that the damage (leaking seal) was not visible. I asked if we could put it on the lift so they could point out the damaged area and they again said that it wouldn't be visible. I called another local shop (see my other reviews) who I've used before and they took the time to explain how the transmission can vent fluid when it's overworked and that they'd be happy to look at it-no charge. We decided that if the trans was ruined anyway, it wouldn't increase cost to continue to drive it. Cost to rebuild through the other local shop was over $1000 less, if needed. It isn't chump change when it's time to look at getting a new transmission. Now, almost 1700 miles of normal driving later (I keep a mileage log), I am certain that one of two things happened: either 1) Waterloo Transmission grossly/negligently misdiagnosed my issue, which nearly cost me $4000, or 2) they knew what happened and tried to take advantage of me. Other people's results may vary, but I won't take another vehicle to Waterloo Transmission. If their misdiagnosis was simply an honest mistake, pure logic has me seriously questioning their ability to competently repair the problem.I don't write many reviews, but I felt compelled to let others know of this experience. This is an instance where zero stars would be a more accurate rating than one star.

My truck was having a grinding in the front end I sent it to them ****** said it was a caliper seized up charged me almost $500 to fix it I told them if that wasnt going to fix it then dont touch it but they were certain that was what the problem was so they called me said it was fixed and ready I leave work early to get it and its doing the same exact thing!!!! I take it right back and they say yeah your 4wd actuator is bad and front axle you can look and see the truck dont even need to be ** in the air, then showed me an example of one the replaced a couple days before, but yet couldnt show me the caliper that day that was so called bad but said it needed it for them to further diagnose but then said I could just look and tell that the cv and 4wd actuator where bad? I would think if they were half decent mechanics they wouldve known where to look since they just had the same problem a couple days prior, but these people are totally unreliable at diagnostics and arent afraid to rip you off!!! Definitely blasting them on social media this place shouldnt be allowed to do people like this!