Business ProfileforSupreme Organic Labs
Current Alerts For This Business
A file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, Supreme Organic Labs has received 17 complaints.
Out of the 17 complaints, 13 have been closed as “No Response”. This means Supreme Organic Labs has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege:
1.) The business has not honored its guarantee/refund policy. Consumers have not received a refund promptly when requested within the guarantee period.
2.) Consumers are not billed correctly. Additionally, orders cancelled prior to the completion of the transaction are still shipped and billed.
3.) When consumers have contacted the business' customer service, it has been unresponsive, difficult to reach and/or have supplied incorrect information.
4.) The business has often not been responsive to complaints when notified by BBB.
BBB strongly suggests that Supreme Organic Labs submits a response to the 13 complaints that have been closed as “No Response.” Supreme Organic Labs should consider reviewing your internal policies and procedures due to the increase in BBB complaints.
Supreme Organic Labs may benefit by:
1 - Having better communication with consumers, for example: dedicating a department readily available to assist with consumer concerns.
2 - Providing a more accurate explanations of the current status of consumer warranty/guarantee claims and process regarding damaged or missing items.
3 - Notifying consumers of the company’s billing process and methods consumers can take for quick resolve.
Additional business information
On February 27, 2024, BBB of Akron requested that the business substantiate, modify, or discontinue its claims on the company's website. The company advertises "With a variety of natural and incredibly potent ingredients this supplement is able to repair damaged nerves and defend against further damage in the future." "Taking just 1 capsule a day can significantly improve your prostate health and help to counter symptoms. If you are worrying about any pain or discomfort you may be having then ProstaSure4 is here to help." and "UltraEar is here to support your auditory health and help you regain the joy of clear, crisp sound. Whether you're engaging in conversations, enjoying music, or simply relishing the sounds of nature, UltraEar is your trusted ally in the journey toward better hearing."
The BBB Code of Advertising states that, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau.”
The BBB Code of Advertising also states, “Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.”
As of March 15, 2024, the business has failed to respond to our request for substantiation.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Akron, OH 44311
- BBB File Opened:
- 4/12/2021
Customer Complaints
12 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
12 Customer Reviews
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Most Recent Customer Review
Cat R
1 star03/12/2023
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